Holding true to our core values since the early 1960s, we are proud to have served Cleveland, Lakewood, Fairview Park, and other surrounding Ohio communities with compassionate, quality veterinary care for more than 50 years. Such ingrained history is a testament to our strong dedication in providing you and your pet with only the best of care and first-class customer service. In addition, we are among a select few animal hospitals in the country that have earned an AAHA accreditation, ensuring that our superior methods, technologies, equipment, and facility are held to the highest of industry standards.
With a comprehensive list of advanced pet care services , you will find a full range of veterinary care accommodations from wellness exams, emergency care, veterinary surgery, pet rehabilitation, pain management, and much more. Treating dogs, cats, and pocket pets, our doors are always open to new clients and referrals alike.
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Receptionist:
Preferred Experience, Education and/or Training: Associate's or Bachelor's degree preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities. High School Diploma or equivalent preferred. Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred. One year related experience required with customer service preferred.
Job Requirements: The receptionist drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families. The receptionist must be familiar with vaccine schedules, pricing, products and how to review these with clients. Other responsibilities include:
· Lead the Cycle of Service for the veterinary medical team. This includes actively recruiting new clients by promoting hospital services. It also includes routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
· Maximize the number of pets seen by the hospital team through a 'come in now' environment.
· Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
· Educate clients about preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
· Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
· Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
· Conduct administrative functions as necessary.
· Perform other duties as assigned.
- ATTITUDE: shows initiative, integrity, cooperativeness, flexibility, tolerance for stress
- CAPABILITIES: Must be able to multi-task, have good communication skills, organizational ability, problem solving skills, client service skills, intellectual ability.
· PHYSICAL CONSIDERATIONS:
* The noise level in the work environment is moderately high.
* Requires sufficient ambulatory skills in order to perform duties while at hospital.
* Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
* Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate equipment.
* Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
* Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.
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