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Title

Operational Task Manager 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. With 5.8 million tax loans and over 12 million flood loans under service, LERETA is an industry leader committed to service excellence and providing cost-effective solutions to customers.  
Open Date 6/7/2019  
Position Operational Task Manager  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Category Tax&Flood  
Location Remote  
Req Number TAX-19-00172  
Description

The Operational Task Manager provides operational oversight for task management, customer care, and call center operations. The position is relied upon to provide expertise and guidance for policy and procedures including recommendations to clients regarding industry/LERETA best practices and root cause trending for tax search cases and claims. In addition, the role partners with the Production & Quality Manager to create the 2020 offshore plan.

Operations

  • Lead and manage multiple client teams in a dynamic multi-site environment
  • Provide expertise and guidance for policy and procedures including recommendations to clients regarding industry/LERETA best practices
  • Identify efficiencies and process improvements
  • Foster, maintain, and interact with key customer employees to maintain close productive and strategic relationships
  • Direct teams to achieve company and customer goals across functional and organization lines
 
Position Requirements
  • BA or Graduate Degree in business, accounting, tax law, real estate law, etc
  • 10 or more years’ experience in a mortgage or servicing tax department with specific knowledge of delinquent real estate taxes and tax sales
  • Extensive knowledge of mortgage servicing software including, Black Knight MSP, FiServ, FICS, EAS, etc
 
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://LERETALLC.appone.com



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