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Title

Membership Associate 

Location Museum of Life and Science  
About the Organization The Museum of Life and Science is one of North Carolina's top family destinations, located less than five miles from downtown Durham. Situated on 84-acres, our interactive science park includes a two-story science center, one of the largest butterfly conservatories on the East Coast and beautifully landscaped outdoor exhibits which are safe havens for rescued black bears, lemurs, and endangered red wolves. Other popular attractions include over 60 species of live animals, Dinosaur Trail, Ellerbe Creek Railway, and Hideaway Woods. Our mission is to create a place of lifelong learning where people, from young child to senior citizen, embrace science as a way of knowing about themselves, their community, and their world.  
Full-Time/Part-Time  
Exempt/Non-Exempt Non-Exempt  
Description

We are seeking an experienced individual to act as a Membership Associate for a non-profit 84-acre science park in Durham, NC. This position is full time and offers great benefits! The Membership Associate supports the Museum’s mission by implementing initiatives across the organization to advance our focus on members as the Museum’s primary customers, enhancing the value of membership in learning opportunities and in revenue growth.

Responsibilities

•Manage and implement regular renewal and acquisition activities of the Museum Membership program, including mailings, fulfillment, and lapsed recapture, using data mining and working with front line staff to understand best strategies for sales.

•Evaluate Member behavior and the success of Member initiatives and communications, utilizing reports and other means as necessary.

•Develop strategies, content and materials for membership outreach and communications including monthly Member eCommunications, print material and event planning.

•Represent membership at Museum events, including but not limited to Member previews, special events, and AfterHours.

•Evaluate and respond to individual member inquiries or comments.

•Manage online membership purchasing and fulfillment and membership card printing.

•Oversee timely production and quality of membership card printing.

•Manage reports and communications for theIgnite Learning subsidized membership and summer camp scholarships programs serving underserved audiences.

•Monitor supplies, inventory and deployment of all member-related materials.

•Work with other departments to identify and develop places for added value to Museum membership.

•Support collaboration with all other departments to engage members more fully in the Museum, and to engage staff completely in the Museum’s member focus. This work includes Development (to move members up a giving ladder), Exhibits(to ensure member value with repeat visitation to exhibits), Marketing (to facilitate word of mouth marketing), Guest Relations (ensuring satisfaction for the Museum’s largest visitor segment) and more.

•Additional duties as need

 
Position Requirements

Qualifications

•College degree or 1-3 years of museum or membership related experience

•Excellent oral and written communication skills

•Strong computer literacy and social media skills

•Savvy in use of social networking, web, blog and/or eNewsletter interface

•Strong interpersonal skills including the ability to work collaboratively

•Flexibility and ability to work with many different people and cultures

•Ability to work weekend and evening hours 2-3 times per month.

Desired Qualifications

•Able and willing to embrace Museum mission of science as a way of knowing

•Experience in membership acquisition, retention and growth

•Experience with membership or donor management software

•Experience working in a similar institution•Graphics experience

•Spanish-speaking

 
Shift Days  
Pay Range 32k-35k annually  
EOE Statement The Museum is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.
 
Category Public Relations  

This position is currently accepting applications.

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