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Housing Search Coordinator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Housing Search Coordinator (AAC)  
Full-Time/Part-Time Full-Time  

Under the supervision of the Manager of Housing Search Services, the Coordinator supervises full-time interns and part-time volunteers; oversees client referrals and enrollments for the Housing Search Services program; and provides housing search services directly to clients. This position assists with administrative tasks and works collaboratively with internal and external colleagues to ensure access to services.

Representative Duties:

  1. Coordinate new client referrals, enrollments and assignments:
  • Review and evaluate incoming referrals from external providers. Follow up with external providers when referrals are incomplete.
  • Coordinate follow up and transition of clients from referral to enrollment.
  • Maintain caseloads of six HSA staff though the program enrollment and entry process. This includes ensuring caseloads are equally distributed based on size, language need, and acuity.
  • Respond to inbound calls from external providers and clients in need of housing search services. Refer clients who are otherwise unable to receive referrals from external providers to internal intake staff.Keep a detailed log of enrollments and assignments to review with program manager on a weekly basis.
  1. Supervision,program leadership, and program development:
  • Coordinate and supervise all program volunteers
  • Oversee Northeastern Co-ops; provide direct supervision weekly, manage recruitment and hiring process, liaise with Northeastern Career staff. Contribute to on-going program development for Northeastern Co-op programs.
  • Serve as a resource on affordable housing for all AAC staff. Respond to questions and requests for housing information from AAC staff. Serve as a guide to staff navigating the affordable housing system.
  • Coordinate the dissemination of a weekly newsletter summarizing affordable housing lotteries, opened and closed waiting lists, and recently advertised units. Further summarize these opportunities and other housing resources on a WordPress blog. Assist with client and program level data collection and entry into electronic databases, as needed.
  • Assist with onboarding and refresher training of Housing Search Specialists and Voucher Based Housing Search staff.
  1. Gather up-to-date information on services offered in the community that may be relevant to AAC clients.Provide direct housing search services to individuals living with HIV:
  • Provide housing search services for 5-10 clients.
  • Work with clients to determine appropriate housing possibilities and create an individualized housing service plan including short and long term goals associated with stable, affordable housing. Work with clients to set priorities and take steps toward reaching these goals.
  • Coordinate services with Medical Case Managers and other service providers; collaborate to arrange appointments with clients and to gather documentation necessary to housing search process.
  • Attend all housing related appointments with clients, including interviews, appeal hearings, apartment viewings and lease signings.
  • Work with clients to identify possible barriers to obtaining housing. Discuss criminal, credit and eviction history. Request CORI and credit reports with all clients willing to do so. Proactively plan strategies to appeal housing denials and present mitigating factors.
  • Maintain up-to-date client records within AAC’s electronic database, including assessments, individual service plans, progress notes, clinical indicators, and other required paperwork.
  • Provide clients with easily accessible and low-threshold services that operate within the harm reduction framework.
  • Co-facilitate at least one weekly Housing Search groups for AAC clients. Provide housing information and application assistance to any client attending this group.
  • Attend weekly team meetings, and come prepared to contribute to the conversation. Attend weekly administrative supervision and monthly clinical supervision meetings. Attend quarterly All Staff meetings. Attend staff trainings when offered. Attend external meetings of other advocate groups and information sharing groups, as appropriate.
  1. Meet agency participatory expectations
  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of client confidentiality
  • Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures.
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  1. Perform related duties and projects as assigned

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • BA or equivalent two years human services and/or case management experience.
  • Supervisory experience preferred.
  • Experience with HIV services; understanding of HIV care, treatment, and prevention.
  • Excellent organizational and administrative skills. Ability to develop and implement sound administrative systems.
  • Strong computer skills and proficient in the use of Microsoft Word andOutlook, as well as electronic databases required. Experience with Microsoft Publisher and WordPress, preferred.
  • Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.
  • Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and/or bilingual/bicultural and GLBT communities.
  • Ability to work independently and as part of a team.

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations:
    • Sit at a computer station for extended periods of time
    • Ability to keyboard for extended periods of time

Supervisory Responsibility:
This position supervises full-time interns through the co-op program at Northeastern University and part-time volunteers.

Category Housing Services  
Number Filled 1  
Location AAC - Housing Services (Boston)  
Shift -not applicable-  
Req Number HOU-19-00011  

This position is currently not accepting applications.

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