Share Email Opening Title Systems Administrator  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Description The Systems Administrator is a new role in the support model. In the current model the responsibilities herein are being handled by the Sr. Voice Engineer. Under direction from the ITS DCIO or designee, this resource would have three primary responsibilities: First is to maintain and upgrade systems supporting the Voice Applications; Second is maintain and upgrade systems supporting the test/dev environment; Third is to provide escalation support to the desktop support technicians and voice engineers. Key responsibilities include but are not limited to: Manage, maintain and administer patches, firmware updates, and other upgrades related to Microsoft Windows, VMWare, server hardware including Cisco UCS servers, and storage related hardware in both the production and test/dev environments. Contribute to the creation and execution of change tickets associated with Patch Management, and Release Management alongside the IC Managed Services team. Coordinate with Sr. Voice Engineer to manage Voice Application availability during maintenance windows. Provide escalation support for desktop support technicians around contact center desktop applications. Provide escalation support for voice engineers around contact center server applications and interfaces.   Position Requirements   Full-Time/Part-Time Full-Time   Rate of Pay   Position Systems Administrator   Location Corporate Office   About the Organization Valor Global was founded in Phoenix, Arizona in 2004. A family owned business, we focus on culture and admiring our people both inside of our business and community. We are a contact center business hired by a variety of global companies to handle all of their customer service and needs. At Valor, we believe in Servant Leadership and Conscious Capitalism and believe that a well-aligned higher purpose positions people for success. Any company is only as strong as the culture and core values that its people believe in and live each day. By recruiting, retaining and developing self-motivated and inspiring people we ensure that we are able to provide extraordinary solutions to the customers. Valor is fully vested in your success. Our culture, core values, industry leading low attrition, LEAN and Agile methodologies provide our customers access to a global infrastructure and a team of 1,000+ employees with enterprise systems and processes without the bureaucracy and red tape; our leadership team is accessible and available. Our organization prides itself on the ability to remain responsive and flexible to your business needs. We are a top performer with our clients with a successful track record in outperforming our competition.   This position is currently not accepting applications. To search for an open position, please go to http://GMI.appone.com Follow us

 

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