SUMMARY: Responsible for handling all Guest check cash and non cash transactions in a prompt courteous manner and in accordance with Mille Lacs Corporate Ventures high standards of Guest Services.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsible for receiving payment from food and beverage Guests in a prompt and courteous manner.
Responsible for adhering to established cash control policies and procedures of Mille Lacs Corporate Ventures.
Answer any Guest questions and directs concerns to appropriate management.
Resolve all Guest complaints and resolve them quickly and courteously.
Assist in maintaining standards of health, safety, and sanitation.
Participate as a team member with Supervisors, Chefs, Cooks, Cashiers and all other pertinent Associates in ensuring an efficiently run operation.
Knows and follows all safety and security regulations in accordance with Mille Lacs Corporate Ventures policy and procedures.
Maintains a stock of all necessary food and beverage items.
Any and all other duties as assigned.
EDUCATION AND/OR EXPERIENCE:
One (1) year of previous money handling experience or related guest service experience required.
If required, must be able to pass company pre-employment Drug and Alcohol test.
Must be able to secure license from Gaming Regulatory Authority, and follow all relevant DGR’s.
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Must be able to effectively communicate in one-on-one and small group situations.
Must be able to read, interpret and apply instructions and technical terminology furnished in written, oral or diagram form.
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
While performing the duties of this job, the Associate is regularly required to:
Talk and hear;
See and adjust focus to include close, distance, color, depth, and peripheral vision;
Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl;
Handle objects, tools and controls; reach with arms and hands;
Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.
While performing the duties of this job, the Associate is regularly exposed to:
A low-to-moderate noise level (offices).
A moderate-to-loud noise level (operations areas).
Second-hand cigarette/cigar smoke.
Moving mechanical and/or electrical components.
Chemical solutions such as cleaning, and polishing compounds.
The company requires every associate to:
Maintain a consistent and regular attendance record.
Encourage mutual respect among associates by setting positive examples consistent with company policies.
Maintain an attitude and philosophy consistent with the company mission, vision and values.
Maintain a professional reputation in the company and community.