Email Opening Title Manager Self-Management Program Engagement   About the Organization MOBE guides people to better health and more happiness. We help people discover connections between aspects of their lifestyle that affect health and well-being, including their medications and supplements. Behind our innovative solutions are robust data analytics, digital application, and a uniquely human philosophy. With one-to-one connection and compassion, we motivate people to transform their lives. MOBE is a high-growth organization with a culture built on trust and collaboration and our team is our most significant asset. Supporting and empowering others is at the core of our service and is also the foundation of our culture. We value a workforce made up of people with differences who are eager to learn from each other and grow personally and professionally. We extend this approach to our partners and communities, seeking to increase understanding and expand opportunities across all groups. Go to https://www.mobeforlife.com/DEI for more about diversity, equity, and inclusion at MOBE.   Description Job Descriptions: The Manager of Self-Management Program (SMPE) Engagement will provide leadership, coaching and guidance to their assigned team of MOBE Guides. The Manager is responsible for the effective execution of the Self-Management Program in accordance with organizational and departmental policies/procedures in order to ensure optimal Participant interactions and retention in the program. The Manager will work with Engagement Leadership to ensure that the Guides are working effectively and efficiently, and following program guidelines and protocol. This role will also work closely with the MOBE Outreach Engagement and Guide Support teams to ensure that the needs of our Participants are being met. The ideal candidate will be a self-motivated, innovation-driven individual having strong interpersonal skills, is detail - oriented and has experience in managing the operations of more than 10 employees. Responsibilities: Day to day operational leadership and development of their assigned Guides Regular coaching and audits to ensure Guides are executing on the Self-Management Program Model as designed. This includes outbound calling , accurate documentation in the MOBE Portal, use of appropriate tools, and helping Participants towards the goal of Independent Self Management. Identifies any issues or gaps in program execution in order to determine additional training needs Evaluate employee productivity, performance, time and attendance Use operational reports to assess Guide performance against departmental targets to identify any performance issues or training opportunities Ensure projects, processes and initiatives are executed in the expected time frame Actively participate in the interviewing, hiring and training of staff Manage supporting operation processes ensuring regulatory and contractual compliance Solve day to day operational issues directly or by leading internal teams to a solution Identify and constructively communicate the need for improvements or enhancements in MOBE programs Adjust workflow and responsibilities according to business and operational needs Actively participate in the ongoing development of the department, i.e. policies and procedures, special projects, staff meetings and other departmental meetings/committees Perform special projects as defined by Leader and other duties as assigned   Position Requirements Minimum Qualifications: Bachelor's degree required Experience in health care or a health care related field required 3+ years experience in Operations Management role Ability to use data to manage performance Ability to convert data into information Proficient in Microsoft Office (Word, Excel, Access, PowerPoint) Superior communication and interpersonal skills Experience working with internal and external customers to deliver outcomes in order to meet the Client’s performance expectations Strong attention to detail Excellent organizational skills Excellent analytical skills Able to work independently and with remote teams of staff Key Characteristics Passionate about helping others Self-Confident and able to diplomatically express views that may be unpopular Conscientious, organized and dependable; always meets deadlines and commitments Personable, easily establishes rapport with others, making them feel comfortable and valued Initiative-Driven, pursuing goals beyond what is required or expected Service-Oriented, anticipating, recognizing and meeting customer needs Conflict-Manager, diplomatically and tactfully able to calm tense situations Communication, addressing issues, listening and seeking mutual understanding Influence, effectively persuading others Collaborative, works as part of the team to successfully achieve common goal   Full-Time/Part-Time Full-Time   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Location Plymouth   This position is currently not accepting applications. To search for an open position, please go to http://mobellc.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

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