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Community-Based Case Manager, North Shore 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Community Based Case Manager  
Full-Time/Part-Time Full-Time  

Under the supervision of the Client Services Coordinator, provides community-based medical case management and health navigation services for people living with HIV/AIDS in Essex County.

Representative Duties:

  1. Provide acuity-based medical case management to individuals living with HIV/AIDS in Essex County. Conduct assessments and reassessments, including acuity scores, and develop client-centered service plans based on assessed needs. Meet with clients in the office, in their homes, and in other community settings. Discharge clients as applicable.
  2. Provide clients with easily accessible and low-threshold services that operate within the harm reduction framework and assist clients in overcoming other barriers to service delivery and health care access.
  3. Assist clients in accessing services offered by all AAC programs. Facilitate access to resources that will assist clients in optimizing health outcomes and move towards self-sufficiency, including medical, housing, financial, mental health, substance use, sexual health, legal, vocational and educational services.
  4. Provide services from Lynn office location four days per week. Work from Boston office location one day per week to complete administrative tasks, meetings and trainings.
  5. Develop a wide-ranging resource network for the people living with HIV in Essex County. Provide coordination, linkage and follow-up with existing service programs to maximize access to services, especially for those that are experiencing homelessness, substance users, recent immigrants and/or people of color.
  6. Maintain up-to-date client records including assessments, individual service plans, progress notes, clinical indicators, all other required paperwork, and electronic submission of client data in AAC’s electronic database, ETO.
  7. Facilitate case coordination including communicating with other providers to improve access to HIV care and treatment, reduce duplication of services and maintain communication with relevant providers and family members, as needed and with client consent.
  8. Attend and participate in scheduled agency and collaborator meetings, supervision, and trainings. Requires to travel to Boston office.
  9. Meet agency participatory expectations
      • Adhere to all agency and departmental policies and procedures
      • Participate in quality assessment and improvement activities as requested
      • Adhere to the highest principles of client confidentiality
      • Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures.
      • Attend all required meetings, in-services and professional trainings
      • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
  10. Perform related duties and projects as assigned

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • Valid Massachusetts driver’s license preferred.
  • Bilingual in Spanish/English preferred.
  • BA or equivalent two years human services and/or case management experience.
  • Experience with HIV services; understanding of HIV care, treatment and prevention.
  • Medical and systems navigation experience strongly preferred.
  • Strong computer skills and proficient in the use of Microsoft Word and Outlook, as well as electronic databases required.
  • Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and/or bilingual/bicultural and GLBT communities.
  • Ability to work independently and as part of a team.
  • Strong administrative and organizational skills.
  • Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred.

Physical Requirements:

  • Ability to meet the following physical requirements with or without reasonable accommodations
  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
Category Case Management  
Number Filled 1  
Location AAC - Client Services (Lynn)  
Shift -not applicable-  
Req Number CAS-19-00003  

This position is currently not accepting applications.

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