Share Email Opening Title Technical Support Specialist (Holland Bloorview)  Category Information Management & Technology   Req Number INF-19-00001   Open Date 5/23/2019   Number of Openings 1   Department Information Systems  Work type Regular Full-time  Grade Grade 5A ($29.19/hr to $36.55/hr)  FTE 1.0  Posting Close Date 06/07/2019  Description Key Responsibilities Answer Help Desk calls/e-mails providing first/second level technical support to staff Deploy computer images using Microsoft System Center Configuration Manager Use Heat Help Desk system to track and monitor support calls Provide support to end users using remote tools (SCCM, TeamViewer) Installation of new computer systems, printers, scanners and various other peripherals Troubleshoot hardware problems for computer systems and peripherals and replace defective components as needed Move/relocate/setup computer systems and peripherals in support of office moves and user relocations Provide support for Windows Operating systems (Windows 7/8/10) Provide end user support related to network connectivity, wireless access, printing, basic user account administration (password resets etc.), user profile configuration, group folder access etc. Provide support for Microsoft Office 2010/2016 Install approved software on computer systems Provide end-user support for Cisco VOIP (voice mail password resets, IP phone rollouts etc.) Create and maintain technical documentation as needed Complete monthly inventory Participate in quality improvement initiatives, support the maintenance of a safe and healthy work environment and advance a culture of client/patient safety through work and daily practices Other duties as assigned Qualifications Well-developed troubleshooting and decision making skills to quickly resolve technical issues and to escalate unresolved issues in a timely and appropriate manner Experience supporting Microsoft Windows 7/8.1/10 operating system Experience with computer imaging Knowledge and understanding of Active Directory Experience working with Windows Administration Tools (Active Directory, DHCP, DNS etc.) Demonstrated knowledge of TCP/IP and experience using related troubleshooting tools (Ping, Ipconfig, tracert, nslookup etc.) Experience using and supporting Microsoft Office 2010/2016 Experience with replacing/repairing hardware components for computer systems and peripherals Dell hardware certification (PCs & Laptops) is an asset Team oriented with excellent interpersonal skills Excellent communication skills (both written and verbal) Ability to conduct research to solve hardware/software issues Excellent documentation skills Well-developed customer service skills Demonstrated organizational skills with the ability to prioritize concurrent issues Valid driver's license and access to a reliable vehicle required   About the Organization Holland Bloorview Kids Rehabilitation Hospital creates a world of possibility by supporting children and youth with disabilities, medical complexity, illness and injury. All of our work is guided by our strategic plan, Transformative Care, Inclusive World: Holland Bloorview 2030. The plan: https://strategicplan.hollandbloorview.ca/ To get a glimpse as to who Holland Bloorview is, we invite you to watch the Dear Everybody, This is Holland Bloorview video. Video: https://www.youtube.com/watch?v=kbp-WhflXXo&feature=youtu.be Holland Bloorview is committed to fostering a climate of inclusion, diversity, equity accessibility, and anti-racism (IDEAA). This commitment is central to, and mutually supportive of, our research excellence mandate. We welcome and respect the diversity of all members of our community and we seek to create an inclusive culture for our clients, families, research scientists, staff, participants, trainees, volunteers, trustees, and partners. To help in our journey towards fully reflecting the communities we partner with, we welcome and encourage applications from Black individuals and other racialized persons, Indigenous Peoples, women, persons with disabilities, LGBTQI2SA+ persons, and others who may contribute to further diversification of ideas within our community. Holland Bloorview is committed to fair assessment of a candidate's abilities, and consideration for diversity of thought, method, and experience, including non-traditional career paths. In accordance with the Accessibility for Ontarians with Disabilities Act, accommodation will be provided throughout the recruitment process to applicants with disabilities. Please notify us of any accommodations that you require by contacting humanresources@hollandbloorview.ca or 416-425-6220.   This position is currently not accepting applications. To search for an open position, please go to http://hollandbloorview.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Technical Support Specialist Tier 3 in Toronto, ON Posted on: 4/11/2024 [Apply Now] Other Jobs Within 60 Miles -- None found -- Follow us See who works here: