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191036 - Reader Advisor 

Location CLP - Library for the Blind & Physically Handicapped  

Job Summary: Provides exemplary reader advisory service for the patrons of Carnegie Library of Pittsburgh’s Library for the Blind and Physically Handicapped (LBPH) statewide, including answering customer questions and selecting books via phone. Acts as an enthusiastic and flexible member of the CLP-LBPH Patron Services Team, promoting our services, participating in outreach and advocating in areas of accessibility.

Responsibilities include, but are not limited to:

  • Delivering outstanding reader advisory service to library users, primarily via phone;
  • Understanding and engaging with the CLP-LBPH community (i.e. users unable to read standard print and specialized resources for those users, including children’s resources);
  • Participating in activities, such as committees and teams, branch-wide and network wide;
  • Participating in the data gathering and evaluation of outreach, programs, and/or services to respond to the changing needs of the library and community;
  • Providing patron-focused service to LBPH users, families, and caregivers;
  • Engaging, collaborating effectively, and advocating for a diverse public, peers and staff, particularly with those in the disability community, including children and their caregivers.
Position Requirements
  • Bachelor’s Degree required;
  • (2+) years of experience working with a diverse public in a customer service setting;
  • Communicate positively, professionally, and effectively in both written and verbal channels;
  • Knowledge of CLP policies and practices, trends in library science and services;
  • Technological aptitude, including the ability to adapt to new technologies; experience with Sierra is preferred;
  • Ability to travel locally as required;
  • PA Criminal Record Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training required upon offer of employment.
  • PA State Criminal Record Check

  • Pennsylvania Child Abuse History Clearance

  • FBI Fingerprint Criminal Record Check

  • Mandated Reporter Training

Full-Time/Part-Time Full-Time  
Work Hours 37.5 hours per week: Monday-Friday 8:45am-5:15pm  
Salary $17.00 per hour  
How to Apply Interested applicants should apply online by May 29, 2019.  
About the Organization Carnegie Library of Pittsburgh's mission is to engage our community in literacy and learning. The Library's vision is the people of our region will develop the literacies and connections that support individual achievement and strengthen the power of community.​

Carnegie Library of Pittsburgh contributes to the educational attainment, economic development, and cultural enrichment of the region. Through critical services such as early learning programs for children, job search assistance and computer and Internet access, the Library fosters lifelong learning and is a renowned leader among the nation's libraries. With more than 2 million visitors and 3.5 million items borrowed each year, Carnegie Library of Pittsburgh is the region's most visited asset and one of the largest public libraries in Pennsylvania. Established in 1895 by philanthropist Andrew Carnegie as a public trust to be funded by the community, the Library derives approximately 90% of its annual operating budget from public or government sources, including the Allegheny County Regional Asset District (RAD), the Commonwealth of Pennsylvania and the City of Pittsburgh.
EOE Statement Carnegie Library of Pittsburgh provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.  

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