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Hotel Package Specialist 

About the Organization Desert Champions manages and operates a curated selection of sports and entertainment events and properties, the largest of which is the BNP Paribas Open held annually at the Indian Wells Tennis Garden, operated by Desert Champions. In addition to hosting this prestigious sporting event, Desert Champions manages the Indian Wells Music Festival, Easter Bowl, the Oracle Challenger Series, and the USA Pickleball National Championships.

Nestled in Southern California, just outside of Palm Springs, the picturesque Indian Wells Tennis Garden is home to the second largest tennis stadium in the world, featuring 16,100 seats, newly renovated 45 luxury stadium suites, 12 broadcast booths, 20 food and beverage concessions and world-renowned Wolfgang Puck restaurant, Spago. The Tennis Garden, which spans more than 54 acres and boasts two 19,000 square foot shade structures, 29 world-class courts, eight acres of exposition space and a year-round full-service Tennis Club, also features a permanent 8,000-seat Stadium 2 with three fine dining restaurants, including world-famous Japanese restaurant Nobu.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Sales  
Position Hotel Package Specialist  

The Sales Specialist will work to explain the elements of the hotel/ticket package to existing or potential new customers with the goal of making a sale.

Position Requirements

Duties and Responsibilities:

  1. Handle incoming phone calls with guest inquiries and reservations.*
  2. Assist guest in making reservations and processing requests relative to hotel accommodation and tickets.*
  3. Promote and upsell hotel/ticket packages.*
  4. Strong customer service and communication skills by telephone and in person.*
  5. Ensure all requests for information are completed.*
  6. Build and maintain relationships with current and new clients *
  7. Assist clients in determining their needs and advise them of their options.*
  8. Maintain knowledge of partner hotel accommodations and local area.*
  9. Ensure all clientele data is accurately entered into ResRunner and AXS.*
  10. Retrieve web orders from ResRunner.*
  11. Understand and comply with all departmental policies, services, procedures, and standards.*
  12. Send and receive email.*

* Essential Functions


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and interpret documents such as sales contracts, sales reports and site maps. Ability to write routine reports and correspondence. Ability to speak effectively with sponsors, VIP customers or employees of organization. Bi-lingual a plus, but not required.

Math Ability:

Ability to calculate figures and amounts. Ability to apply concepts of basic math.

Reasoning ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

Computer proficiency including word processing, Microsoft Outlook, Word, data entry across multiple platforms, spreadsheets and intermediate knowledge of Excel.

Experience with ResRunner and AXS a plus.


  • High School diploma or equivalent.
  • Minimum 1 year customer service and prior sales support preferred.


  • Computer
  • Telephone
  • Copier / Scan
  • Fax

Knowledge, Skills and Other Abilities:

  • Time management skills
  • Excellent written and verbal communication skills
  • Professionalism
  • Sales
  • Strong organizational skills including the ability to prioritized, organize and manage multiple tasks and details simultaneously.
  • Ability to work as a team member as well as independently.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, stoop, kneel, crouch, talk and hear. The employee is frequently required to use hands, reach with hands and arms. The employee is required to sit still for long periods of time. The employee is required to walk while delivering materials. The employee must occasionally lift up to 20 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is sometimes exposed to outdoor weather conditions.

The position entitles flexible working hours based on events and may include nights, weekends, and major holidays. The employee must be able to work overtime when needed. The employee must possess the ability to work well in a stressful environment.

The noise level in the work environment is usually moderate.

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Close Date  
Number of Openings 1  
Open Date 5/20/2019  

This position is currently not accepting applications.

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