Share Email Opening Title Seasonal Bell Captain  About the Organization Incorporated in 1985, Fountainhead Development, Inc., (FDI), specializes in property management and is the largest privately owned hotelier in Alaska. FDI owns and operates Sophie Station Suites, Wedgewood Resort and the Bear Lodge. Each of these properties offers guest accommodations, fine dining establishments and a variety of guest services. Our commercial properties include holdings in excess of 540,000 square feet of rental space, which we manage, lease and maintain. This diversified corporation is also involved in the construction industry with a year round operation developing commercial properties. Fountainhead Development, Inc. owns and operates the Fountainhead Antique Auto Museum, a collection that features over 84 American made antique automobiles and showcases the interesting heritage of the automobile during Alaska's post-Gold Rush era. Several autos are the only models of their marques known to remain. In addition, FDI has a Wildlife Sanctuary at Wedgewood, which is a peaceful, 75-acre reserve that is home to an impressive variety of interior Alaska's wildlife. The sanctuary, a model wetlands restoration project, offers nature trails and observation decks. Our goal at Fountainhead Development, Inc. is to ensure that guests and staff alike enjoy a positive and professional environment with teamwork as the foundation. If you aspire to quality and excellence in service, we look forward to the opportunity to review your application.   Description Position Summary: Assist Group Manager with training, supervising, supporting and participating in the transport of luggage to and from hotel guest rooms. Duties: Set positive and professional example for other employees regarding appearance, enthusiasm, attendance, performance and conduct Assist in training Luggage Handlers Operate company vehicle Transport guests and luggage Transport Luggage Handlers in company provided vehicle around and in-between Fountainhead Hotel properties Oversee and assist with receipt of luggage and mark for delivery to rooms Oversee and assist with delivery of luggage to rooms in a timely manner Maintain awareness of and work to ensure guest comfort and security Work closely with the Group Representative staff May assist with laundry and housekeeping duties as needed (to include washing and folding laundry, stripping linens from rooms, vacuuming, making beds, etc.) Communicate with other hotel departments and shifts as need to meet guest's needs and maintain smooth operation of hotel functions Observe health and safety precautions required to protect people, and hotel and guest property All other duties as assigned   Position Requirements Education, Knowledge and Skills: Valid Alaska Driver’s License Driving record sufficient to meet company insurance standards Previous Luggage Handler experience preferred Leadership experience preferred Previous customer service experience, particularly in hospitality/tourism, is a plus Knowledge of principles and processes for providing customer service, to include assessing needs, meeting quality standards, and evaluating customer satisfaction Strong written and oral communication skills, to include effectively conveying information with others, and giving full attention to what other people are saying and taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times Able to complete tasks in a timely manner Able to work effectively both independently and as part of a team Able to lift up to 60 lbs. unassisted and 75 lbs. assisted Able to perform with sufficient physical ability and mobility to stand or sit for prolonged periods of time; to perform physical activities that include use of legs, arms, fingers, walking, and standing for long periods of time, to include frequently walking and carrying weight up to 60 lbs. up and down stairs; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull; to operate office equipment requiring repetitive hand movement and fine coordination, including use of computer keyboard; to travel to other locations; to verbally communicate to exchange information; to see and hear within a reasonable range for a hotel/resort environment with or without correction. Work Values: Problem Solving – analyzing information and evaluating results to choose and implement the best solution Service Orientation – actively looking for ways to help people Concern for Others – being sensitive to others’ needs and feelings, and being understanding and helpful Tolerance – accepting criticism, and dealing calmly and effectively with high stress situations Dependability – being reliable, responsible, and dependable, and fulfilling obligations Cooperation – being pleasant with others and displaying a good-natured, cooperative attitude Attention to Detail – being careful about detail and thorough in completing tasks Integrity – being honest and ethical   Location Wedgewood Resort   Full-Time/Part-Time Seasonal   Exempt/Non-Exempt Non-Exempt   Wage $12.50 per hour   Shift Various Shifts   Hours Variable – depending on tour group arrival and departure times, to include early mornings, afternoons, late evenings, weekends and split shifts   Uniform • Black slacks • Full, closed-toe and closed-heel shoes with slip resistant soles • Employer provided shirt   Age 21+   D&A Statement Fountainhead Development, Inc. is a drug and alcohol free workplace.   EOE Statement Fountainhead Development, Inc. is an equal opportunity employer and does not discriminate in employment on the basis of race, color, national origin, citizenship, religion, gender, gender identity or expression, sexual orientation, pregnancy, parental status, marital status, age, disability, genetic information, veteran status, or any other classification protected by applicable law.   Uniform-not used None Specified  This position is currently not accepting applications. 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