SUMMARY: Supports and partners with the Group Sales Manager, to generate new business, develop existing clients (corporate and private), achieve departmental revenue goals, marketing events in external markets, increase zoo awareness within the community, and support the zoo as a tourist destination by carrying out a variety of responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES - Responsible for planning all aspects of the birthday party program; client logistics, planning and executing birthday events and reaching the programs revenue goals.
- Provides direct on-site support for all production elements of the zoo’s private and public events including; concerts, group sales, tours, dinners, activities, etc.
- Coordinate in scheduling event planning needs with various zoo departments, outside vendors, and outside organizations or companies.
- Cross-train and orient with the Sales department learning client implementation process, and planning elements.
- Assist with responding to all Group Sales phone, web and booking inquiries within 24 hours. Mail contracts and invoices, and follow-up with clients within timeframes stated in Group Sales policies.
- Communicate with all zoo departments impacted by a Group Sales event: Events team, Catering, Admissions, A/V, Visitors Assistance, Education, Animal Management, Maintenance, Security, etc.
- Serve as a Sales department liaison for group sales clients as necessary to the seasonal calendar.
- Design, Update and maintain current sales collateral materials: sales information, packets, contracts, and invoices, etc., as directed by the Group Sales Manager.
- Tracks event status and performs a variety of detail-oriented tasks to ensure event preparedness, including conducting weekly communication meetings with the Grounds/Maintenance Team leaders.
- Meet event deadlines, projects and targets to keep to an event schedule; participate in problem solving event related issues.
- Responsible for the selling, and production coordination of, including but not limited to; admission tickets, exhibit tickets, zoo animal experiences, tours, Scavenger Hunt, ZooStore merchandise (partner with ZooStore), face painting and temporary tattoos, etc.
- Provides high quality customer service to guests and internal customers.
- Update resources and event data in the Ungerboeck Event Management software or an equivalent software system.
- Reconcile all accounts payables and account receivables
- Coordinates all production aspects of sales events: creation, logistics, communication, planning and implementing, including but not limited to: reserving venue space; distributing event details; creating client event proposals; provide physical implementation and providing zoo event “day- of” coordination.
- Interacts with staff, volunteers, sponsors and vendors in a professional and ethical manner.
- Perform other duties as assigned.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Excellent customer service skills on the phone or in person with a diverse group of individuals and organizations.
- The capacity to achieve superior results working independently and as a member of a team in high-pressure situations.
- Able to understand, explain and enforce policies to on-site staff, other zoo departments and the general public in a clear and confident manner.
- Successfully demonstrated ability to work well under pressure and meet deadlines with professionalism.
- Excellent organizational and problem solving skills.
- Demonstrated reliability and punctuality.
- Possess excellent verbal and written communication skills.
- Ability to work a non-standard/flexible schedule, which may include weekends, evening or holidays.
- Possess a commitment to the mission of the zoo and the institution’s Core Values.
EDUCATION/EXPERIENCE Two-year Associate's degree (A. A.) or equivalent from an accredited college or university; and one to two years of experience; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to communicate clearly and completely both verbally and in writing. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. CERTIFICATES, LICENSES, REGISTRATIONS Valid US driver’s license preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include peripheral vision. Must be able to comfortably maneuver on zoo grounds at night and/or without much light. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment is usually moderate. The noise level can be loud to very loud during concerts and jungle parties. While working with catering, the employee may spend time in a kitchen. This position necessarily requires weekend and evening work. |
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