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401k/S125 Service Partner I - ePlan Services 

About the Organization Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by more than 45 years of industry expertise, Paychex serves over 650,000 payroll clients as of May 31, 2018, across more than 100 locations in the U.S. and Europe, and pays one out of every 12 American private sector employees. Learn more about Paychex by visiting , and stay connected on Twitter and LinkedIn.

Acts as initial point of contact for inbound participant requests and questions regarding HRS products. Maintains a high level of product and system knowledge to provide support to internal and external partners.

  • Fields daily calls from HRS participants with questions regarding HRS products to provide a quality service experience.Logs and documents participant conversations/issues in an effort to minimize repeat callers and provide optimal service.Provides real-time technical support for the participant using the automated phone system and employee website to ensure efficient interactions. May conference participants into systems to help navigate through various menu options.Uses multiple computer software packages, including HRIS, Salesforce, Sungard, and ORS to answer specific participant questions and requests.
  • ? Prioritizes caller and management issues to resolve critical or time-sensitive issues before less urgent issues and to ensure they are resolved in a timely manner.? Follows up on unresolved calls to ensure issue completion, accuracy of resolution, and compliance with resolution time frame expectations established by Operations partners.
Position Requirements
  • H.S. Diploma - Required
  • Associate's Degree - Preferred
  • 1 year of experience in Experience with HR- related products, including 401(k), Profit Sharing, S125, and other defined contribution plans is preferred. .
Category Customer Service/Operations  
Location CO, Denver, Denver Office  
Video Link None Specified 

Location Details None Specified 

Full-Time/Part-Time Full-Time  
Req Number CUS-19-00931  

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