Customer Program Manager (Greenville)
The Proterra Story
Communities are growing and evolving, and with that, our transportation needs are changing. Now more than ever, we need smart solutions that provide safer, more reliable and cleaner transit. Every day, Proterra works to meet those needs, with the world’s best-performing zero-emission buses. Our revolutionary battery-electric buses help fleet operators abandon fossil fuels, improve environmental quality and reduce operating costs. Join the Proterra Revolution!
This position is the liaison between our customers and manufacturing operations and provides support to Proterra’s Greenville Site Manager, Customer Programs and other site leadership team members. You will be responsible for managing the customer journey from order entry through delivery to the customer site, completing a successful hand-off to field service. This position will be the customer point of contact in Greenville, SC.
About the Role – You will:
Utilize accepted project management tools and best practices to deliver a high quality customer engagement experience while meeting internal revenue targets
Coordinate all engineering, operations, services, and marketing activities on behalf of the customer as required in the contract.
Schedule customer visits, and support pre-production customer meetings to enable a successful product build.
Coordinate with internal operations teams to ensure delivery of depot or overhead charger installations at the customer site.
Execute a successful transition into Service by ensuring an understanding of customer launch plans and training needs
Continuously improve the process for managing customer contract execution and delivery.
Become an EV advocate and partner with customers to help them fully utilize their battery electric bus fleet.
About Our Group:
As strategic partners, the Customer Service team strives to ensure that our values, culture and level of engagement always allow us do great things for our company and customers.
We strive to provide the highest level service and support to our customers each and every day.
We work collaboratively to build strong relationships with our customers, partners, and internal production team.
We treat each other with respect……and always try to have a little fun every day!
This position will be part of the Greenville based Customer Service team that supports Proterra’s Manufacturing and Engineering operations in Greenville, SC.
You will report to the Manager, Customer Programs and collaborate with other Proterra team members locally as well as at our headquarters in Burlingame, CA and other manufacturing facility in Los Angeles, CA.