This supervisory position provides leadership and supervision of the Enterprise Applications function and team of professional staff in the support, operation and life-cycle management of the Enterprise Applications portfolio and their specific product roadmaps at Grant PUD.
Manages all aspects of the Enterprise Applications portfolio to ensure users have the appropriate, reliable and secure core application capabilities required to perform their business functions. Leads team and works with Stakeholders to ensure service levels are met or exceeded within established Service Level Agreements (SLAs) and best practices.
The position is responsible for workload and capacity management in planning and achieving enterprise application roadmap target outcomes, through effective staff capability development, project oversight, and resource management.
Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
Define and prioritize project and resource schedules that align with enterprise application roadmaps, technology, Utility strategy and project demand; provide realistic capacity estimates and manages staff workload to commitments, removing obstacles for staff; coordinate amongst the IT department, with project managers and stakeholders to ensure proper hand off, scheduling, and communication.
Responsible for ensuring technology standards are followed and advanced, and that appropriate security and operational controls are implemented to safeguard Utility applications. Responsible for ensuring a high level of stakeholder satisfaction is attained while providing services in coordination with Project Managers and enterprise application stakeholders. Actively promote teamwork approach in conducting business.
Mentor and coach staff, fostering goal-oriented thinking; provides leadership and direct feedback to employees regarding performance, carreer goals, risk management, project goals and stakeholder interactions.
Coordinate and lead meetings and communication with business partners and other IT groups to remove impediments, plan and coordinate activities, manage relationships, and resolve conflicts; work with the leaders in the department to develop the IT strategy, business plan, application roadmaps and tactical initiatives to support projects and plans; oversees the execution of the IT strategic plan, IT goals, roadmaps and various initiatives.
Support management of the Technology and project budgets including current spending, future spending, and ways to improve efficiency and optimize spending; plan for future expenditures, current and potential contracts, paying invoices, and vendor management; understand the needs of the department and manages the resources via a multi-year plan; allocate staff where needed and fills potential gaps.
Lead, organize and proactively engage in department transformation initiatives to improve quality and professionalism of work; Establish and measures Key Performance Indicators (KPIs) to meet department expectations and SLAs; Hold staff accountable to operating procedures and acts as an escalation point for staff and stakeholder concerns.
Demonstrate commitment to Grant PUD's mission, vision, values, strategic plan and Vision 2021. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.
Understand and adhere to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.
Actively participate in all aspects of our safety program, including but not limited to:
• Following all safety policies and procedures;
• Alerting supervisors and coworkers to unsafe or hazardous working conditions;
• Reporting any safety incidents or close calls within 24 hours to your supervisor; and
• Accepting feedback from supervisors and coworkers regarding your own safety performance.
Accept responsibility for safety of all team members and model safe behaviors by:
• Clearly defining and completing performance-focused safety activities required of you and your team.
• Supporting work stoppages by employees when they identify unsafe/hazardous working conditions.
• Acknowledging compliant safety behaviors and good safety performance from members of your team(s).