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Enterprise Applications Supervisor 

Req Number INF-19-00002  
Salary $80,433 - $112,611 per year (DOE) *salaries are based upon 40 hours per week  
Full-Time/Part-Time Full-Time  
Location Ephrata Headquarters  
Shift Days  
Exempt/Non-Exempt Exempt  
Number of Openings 1  

Position Summary

This supervisory position provides leadership and supervision of the Enterprise Applications function and team of professional staff in the support, operation and life-cycle management of the Enterprise Applications portfolio and their specific product roadmaps at Grant PUD.

Manages all aspects of the Enterprise Applications portfolio to ensure users have the appropriate, reliable and secure core application capabilities required to perform their business functions. Leads team and works with Stakeholders to ensure service levels are met or exceeded within established Service Level Agreements (SLAs) and best practices.

The position is responsible for workload and capacity management in planning and achieving enterprise application roadmap target outcomes, through effective staff capability development, project oversight, and resource management.

Job Responsibilities

Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Define and prioritize project and resource schedules that align with enterprise application roadmaps, technology, Utility strategy and project demand; provide realistic capacity estimates and manages staff workload to commitments, removing obstacles for staff; coordinate amongst the IT department, with project managers and stakeholders to ensure proper hand off, scheduling, and communication.

Responsible for ensuring technology standards are followed and advanced, and that appropriate security and operational controls are implemented to safeguard Utility applications. Responsible for ensuring a high level of stakeholder satisfaction is attained while providing services in coordination with Project Managers and enterprise application stakeholders. Actively promote teamwork approach in conducting business.

Mentor and coach staff, fostering goal-oriented thinking; provides leadership and direct feedback to employees regarding performance, carreer goals, risk management, project goals and stakeholder interactions.

Coordinate and lead meetings and communication with business partners and other IT groups to remove impediments, plan and coordinate activities, manage relationships, and resolve conflicts; work with the leaders in the department to develop the IT strategy, business plan, application roadmaps and tactical initiatives to support projects and plans; oversees the execution of the IT strategic plan, IT goals, roadmaps and various initiatives.

Support management of the Technology and project budgets including current spending, future spending, and ways to improve efficiency and optimize spending; plan for future expenditures, current and potential contracts, paying invoices, and vendor management; understand the needs of the department and manages the resources via a multi-year plan; allocate staff where needed and fills potential gaps.

Lead, organize and proactively engage in department transformation initiatives to improve quality and professionalism of work; Establish and measures Key Performance Indicators (KPIs) to meet department expectations and SLAs; Hold staff accountable to operating procedures and acts as an escalation point for staff and stakeholder concerns.

Demonstrate commitment to Grant PUD's mission, vision, values, strategic plan and Vision 2021. The incumbent should be familiar with these organizational priorities and behave in a way that aligns with these expectations.

Understand and adhere to compliance requirements for this position that may include laws, regulations, security guidelines, Grant PUD policies & procedures.

Actively participate in all aspects of our safety program, including but not limited to:

• Following all safety policies and procedures;

• Alerting supervisors and coworkers to unsafe or hazardous working conditions;

• Reporting any safety incidents or close calls within 24 hours to your supervisor; and

• Accepting feedback from supervisors and coworkers regarding your own safety performance.

Accept responsibility for safety of all team members and model safe behaviors by:

• Clearly defining and completing performance-focused safety activities required of you and your team.

• Supporting work stoppages by employees when they identify unsafe/hazardous working conditions.

• Acknowledging compliant safety behaviors and good safety performance from members of your team(s).

Position Requirements

Job Requirements

Educational Requirements

Bachelor’s Degree in Computer Science, Information Systems, or similar. 3 years’ supervisory or team lead experience and 7-10 years’ experience in Information Technology. Certification in Business Systems Analysis, Cyber Security, ITIL, IT Service Management certifications and Customer Service experience are desirable but not required.

Knowledge and Skills

Knowledge of - Utility’s computer environment and policies; Project Portfolio Management (PPM) and Application Lifecycle Management (ALM) Waterfall and Agile project management methodologies, business analysis, applications support, programming, testing, quality assurance, system design, databases, IT best practices, and internal controls; Federal and State rules and guidelines;

Skills in - leadership, team development, application testing and quality assurance; budgeting; project management; IT operations management; resource management, development of roadmaps and alignment to business and IT strategy, IT best practices; CIP Compliance; analyzing and solving problems logically and conceptually; interpersonal skills including clear and concise communication both in writing and verbally.

Special Requirements

A valid State driver’s license is required. Occasional travel to other Grant County PUD locations required.

Physical Requirements

Majority of work is performed in a standard office setting.

*applicant/incumbent should refer to the Physical Capacity Evaluation (PCE).

Position Open Until Filled

First Review of Applications: Monday, June 3, 2019

Excellent Compensation and Benefits Package

Equal Opportunity Employer

References and Background Checks are done as part of our employment process.

About the Organization Employees are our greatest assets at Grant PUD. Our dynamic team of skilled individuals define this utility. We welcome your unique experiences, skills and passion

As an equal opportunity employer, we strive for an environment of mutual respect that values diversity. We recruit, hire, train and promote all job classifications. A variety of exciting challenges and growth opportunities exist at Grant PUD. We offer training, benefits and multiple opportunities to serve the diverse needs of our regional community.

Our Mission:
To efficiently and reliably generate and deliver energy to our customers.

Our Vision:
Excellence in service and leadership
We continually ask how our performance aids in improving service quality, reliability and care for the environment in the most cost-effective manner.

Safety: We believe that employee and public safety is paramount

Innovation: We make decisions that best serve present and future generations

Service: We are committed to excellent customer service

Teamwork: We are one team with the same mission

Respect: We honor the rights and beliefs of those we work with and serve

Integrity: We hold ourselves and others accountable to professionalism in our actions and words

Heritage: We protect, preserve and perpetuate the spirit of the PUD and the Wanapum relationship  

This position is currently not accepting applications.

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