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Title

General Donor Representative 

About the Organization Faith Comes By Hearing is an Audio Bible ministry based in Albuquerque, New Mexico. Our vision is to get God's Word to every person, and we do this by recording Audio Bibles in every language and freely sharing them using the latest technology. We currently offer recordings in more than 1000 languages spoken by nearly 6 billion people around the world. We are looking for talented and skilled candidates to join us as we fulfill the Great Commission.

The purposes for which Faith Comes By Hearing is organized are wholly religious and include the following: To proclaim Jesus Christ as Lord in all that we do. The Corporation's Statement of Faith is as follows: Trusting in Jesus Christ as our Savior, we believe in: 1. The Bible as the inspired Word of God; 2. The Deity of our Lord Jesus Christ, God's Son; 3. The vicarious death of Jesus Christ for our sins, His bodily resurrection, and His personal return; 4. The presence and power of the Holy Spirit in the work of regeneration.
 
Position General Donor Representative  
Category Donor Engagement  
Description

The General Donor Representative is a full-time position that will engage current general donors, primarily by phone, for the purpose of thanking them for donations, encouraging them with stories of how their gifts have affected lives, and making them aware of current ministry needs. This position will be responsible for developing and maintaining ongoing relationships with this group of donors and to help meet overall revenue goals for the ministry.

Responsibilities include:

  • Represent the organization by being able to communicate clearly and effectively its history, values, and vision. Contact with donors will be primarily by phone, handwritten correspondence, and sometimes through email.
  • Make thank you and follow up calls, using a prepared script, to donors on call list provided by Manager.
  • Build relationships with donors to learn their interests in the ministry and seek opportunities to inspire them to become regular donors who are more engaged with the mission, resulting in increased retention rate among this group of donors.
  • Pray with donors when appropriate.
  • Encourage donors with written/or video testimonies, reports, and updates, while continuing to provide awareness of current needs.
  • Follow up donor mail appeals with phone calls to provide more information and answer questions.
  • Meet productivity and revenue requirements.
  • Update customer / donor records in database with appropriate notes from conversation or communication.
  • Prepare weekly donor call activity reports to Manager.
  • Assist the Donor Development team in making calls to donors for special projects, e.g., event invitations, etc.
  • Perform other donor activities, as requested.
 
Position Requirements

Qualifications include:

  • High school diploma or equivalent.
  • Excellent people skills; warm and friendly conversationalist and able to relate to and be in continual interaction and communication with others. Sensitivity to other cultures a plus.
  • Excellent listening, verbal and written communication skills reflecting concern for people.
  • Excellent telephone techniques and etiquette.
  • Work confidentially and with discretion.
  • Ability to work independently but also be a team player with heart for mission to reach all people with Audio Bibles.
  • Knowledge of basic Microsoft Office applications, i.e., Word, Excel, and Outlook. Customer Relationship Management (CRM) system experience is desirable.
  • Good data entry and typing skills.
  • Knowledge of customer service principles and practices.
  • Experience in a call center or customer service environment.
  • Previous fundraising and/or sales experience, preferred.
 
Location Faith Comes By Hearing  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Number of Openings 1  
Req Number DON-19-00005  
Open Date 6/7/2019  

This position is currently accepting applications.

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