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Rental Assistance Programs Navigator 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Rental Assistance Programs Navigator  
Full-Time/Part-Time Full-Time  

Under the supervision of the Manager of Rental Assistance Programs, provide systems navigation to low-income people living with HIV/AIDS who are at high risk for housing instability and complete internal and external rental assistance applications.


  1. Complete Utility Assistance, Rental Start-Up, and Homelessness Prevention Program applications:
  • Screen potential applicants for the Utility Assistance, Rental Start-Up, and Homelessness Prevention Programs for eligibility.
  • Meet with applicants to fill out application and gather necessary documentation to complete application.
  • Verify property ownership and collect landlord documents.
  • Work with clients to create an individualized housing service plan including short term goals associated with stable, affordable housing. Work with clients to set priorities and take steps toward reaching these goals.
  • Verify that all required documentation is authentic and accurate.
  • Act as a liaison between clients and landlords, property management companies, and housing authorities.
  • Provide utilities advocacy and assist client in accessing discount rate, payment plan, shutoff protection, fuel assistance.
  • Finish RAP applications partially started by external providers, as needed.
  1. Provide housing support and navigation:
  • Assist clients deemed ineligible for RAP, or who need more financial assistance, with other external rental assistance applications. Meet with applicants to fill out application and gather necessary documentation to complete application and/or referral.
  • Accompany clients to appointments related to external rental assistance applications.
  • Provide information and help resolve landlord and tenant issues relating to rental assistance.
  • Work with client and landlord or utility company to create a payment plan, when possible.
  • Assist clients disputing incorrect rent calculation. Work with legal and with housing authorities to correct rent share.
  • Assist clients with external and internal referrals.
  • Provide clients with easily accessible and low-threshold services that operate within the harm reduction framework and assist clients in overcoming other barriers to service delivery, including assisting clients on a walk-in, triage, and as-needed basis.
  1. Serve as point of contact for rental assistance:
  • Receive and respond to enquiries about RAP: calls to the front desk, calls to the RAP phone line, emails to general information mailbox.
  • Conduct outreach, drop-in hours, and attempt other strategies to ensure clients are aware of RAP services and receive assistance if eligible.
  • Identify and research rental and utility assistance programs in Massachusetts, build relationships with other agencies.
  • Maintain up-to-date list of resources.
  1. Maintain up-to-date client records:
  • Record client data into ETO.
  • Maintain files according to program guidelines.
  1. Meet agency participatory expectations:
  • Adhere to all agency and departmental policies and procedures.
  • Attend unit, department, and agency meetings, as required.
  • Participate in quality assessment and improvement activities as requested.
  • Attend all required meetings, in-services and professional trainings.
  • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities.
  1. Perform related duties and projects as assigned

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements


  • BA or two years of experience in related field.
  • Experience providing direct service to diverse populations including people living with HIV/AIDS, people using substances, people experiencing homelessness, people with mental health diagnoses, people who are bilingual/bicultural and people with varying gender identity, gender expression and sexual orientation.
  • Self-motivated; ability to work independently and proactively.
  • Experience in case management and/ or housing advocacy strongly preferred.
  • Ability to juggle multiple tasks under pressure and deadlines.
  • Ability to work patiently and persistently with clients and colleagues in order to ensure follow through and to function as part of a team.
  • Bilingual in Haitian Creole/ English or Spanish/English strongly preferred.
  • Valid Massachusetts driver’s license and access to a car preferred.
  • HIV/AIDS awareness and sensitivity.

Physical Requirements:
Ability to meet the following physical requirements with or without reasonable accommodations:

  • Sit at a computer station for extended periods of time
  • Ability to keyboard for extended periods of time
Category Housing Services  
Number Filled 1  
Location AAC - Housing Services (Boston)  
Shift -not applicable-  
Req Number HOU-19-00010  

This position is currently not accepting applications.

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