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Title

Director of Hotel Operations 

Position Director of Hotel Operations  
Location Edgewood Tahoe  
About the Organization Nestled at the water's edge on Lake Tahoe's south shore, Edgewood Tahoe is a cherished gathering place that welcomes all to enjoy its unique brand of scenic natural beauty and genuine hospitality. Our Edgewood family is composed of a proud team of employees who care deeply about sharing our love of this special place with loyal customers and seasonal members-day after day, year after year. With the recent opening of The Lodge, we are delighted to be the most exciting new development in the community and the employer of choice on the South Shore. Edgewood has been a world-class destination for golf, dining, weddings, and special events since 1968 and is committed to providing a top notch employee experience. We are currently seeking individuals excited to explore the endless opportunities within our Edgewood Family.  
Description

The Director of Hotel Operations will report to the Edgewood Tahoe General Manager and is responsible for successfully leading and managing the day to day operations of the front office, concierge/resort activities, valet/bell service/transportation/parking, housekeeping and the Edgewood Spa. The primary focus of responsibility is evaluating and improving guest service as well as the efficiencies of the division's departments in order to execute the ultimate guest experience. This position will be an active and engaged member of the Edgewood Executive Team. This position will exhibit excellence in cultivating the Edgewood Vision by executing both employee and guest engagement standards.

 
Position Requirements
  • Minimum of 5 years of progressive, direct oversight of hotel division within an upscale and/or lifestyle hotel or resort.
  • A proven background of high-level service delivery and guest satisfaction as measured by company and social metrics.
  • Ideal candidate will have 4 or 5 star experience.
  • Strong leadership and communication skills.
  • Ability to plan, direct, and coordinate the daily operations of the property.
  • Ability to ensure optimum performance and continual improvements in guest service, Team Member satisfaction, sales and marketing, resort experience, and profit/financial control.
  • Embrace guest service excellence.
  • Available to work varied shifts when needed, including weekends, holidays, and nights.
 
Shift -not applicable-  
Exempt/Non-Exempt Exempt  
Full-Time/Part-Time Full-Time  
Category Management  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Email None Specified 

Email None Specified 

This position is currently accepting applications.

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