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Membership Sales Associate 


Purpose of Position:

Reporting to the Director of Membership, the Membership Sales and Support Staff are responsible for growing the Membership base of Mystic Seaport Museum with the onsite sale of Memberships, excellent customer service, and support to the Membership department as needed. Working collaboratively within a small Membership team, and with the gate team, this individual sells Memberships at the gates, or outside the Membership Lounge. Occasionally they will be asked to support the processing of new memberships, renewals, and upgrades received via direct mail, electronically, and over the telephone. This individual actively promotes programmatic ticket sales, the sale of new memberships, renewals, and membership upgrades.

Essential Functions:

  • The sale of new museum Memberships and renewals
  • Database support
  • Phone support
  • Maintain open lines of communication with all Museum departments and proactively stay informed of different program offerings throughout the museum in addition to Member events
  • Occasional group sales event support
  • Occasional Membership event support
  • High level comfort with CRM and POS database management, entering or updating membership data
  • Participate in a highly collaborative small department, sharing ideas, problem solving and taking initiative to advance shared goals

Schedule: Up to 25 hours a week from late May until October including weekends.

Position Requirements
  • Excellent customer service skills
  • Natural, authentic sales ability
  • A clear, pleasant speaking voice, ensuring effective telephone communication
  • Goal oriented
  • Demonstrated ability in managing multiple customers and handling concerns and complaints
  • Ability to handle high volume
  • Proficient in the operation of a PC in a windows environment; Microsoft Office Suite
  • Knowledge of CRM databases, Blackbaud preferred
  • Basic accounting skills and accuracy with numbers
  • Work independently and as a collaborative member of a small, team-oriented office
  • Prior customer service experience, either in a call center, visitor/guest services, retail environments preferred
  • Team oriented with a passion for museums and the museum visitor’s experience
  • Weekend and evening event work required
EOE Statement Mystic Seaport Museum, Inc. is an equal opportunity employer. The Civil Rights Act of 1964 and state and federal laws prohibit discrimination on the basis of race, color, religion, sex, or national origin. In addition, state and federal laws prohibit discrimination on the basis of race, color, national origin, gender, Veteran's status, age (40 years and over), physical or mental disability, religious affiliation or other protected status. It is our policy to comply fully with these laws and information requested on this application will not be used for any purpose prohibited by law.  
About the Organization Mystic Seaport Museum is the nation's leading maritime museum. Founded in 1929 to gather and preserve the rapidly disappearing artifacts of America's seafaring past, the Museum has grown to become a national center for research and education with the mission to 'inspire an enduring connection to the American maritime experience.'

The Museum's grounds cover 19 acres on the Mystic River in Mystic, CT and include a recreated New England coastal village, a working shipyard, formal exhibit halls, and state-of-the-art artifact storage facilities. The Museum is home to more than 500 historic watercraft, including four National Historic Landmark vessels, most notably the 1841 whaleship Charles W. Morgan, America's oldest commercial ship still in existence.  

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