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Title

Mailroom Processor TX 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. With 5.8 million tax loans and over 12 million flood loans under service, LERETA is an industry leader committed to service excellence and providing cost-effective solutions to customers.  
Open Date 8/22/2019  
Position Mailroom Processor TX  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Category Tax&Flood  
Location Dallas  
Req Number TAX-19-00122  
Description

Summary Objective

The Mailroom Processor is responsible for opening all incoming mail and distributing it to the appropriate staging area or team. They will match the checks printed from client tax payment files to the required agency backup and package for distribution to the appropriate tax authority utilizing the required method of shipment.

Essential Functions

Check Processing

  • Opens all incoming mail, identifies and separates mail into the appropriate work streams
  • Responsible for using discernment to escalate critical mail / items that might adversely affect client service levels if not addressed in a timely manner
  • Ensures timely processing of all tax payment checks in accordance with required timelines based on agency and client requirements
  • Ensures accurate and appropriate FedEx labels, postmarks and postage are created / processed for outgoing tax payments sent to the taxing authorities
  • Performs all applicable system updates and file documentation per operating procedures
  • Conducts research and works with the Accounting Department to resolve pending items and discrepancies involving funding, invoices, transferring funds, etc.
  • Provides assistance to staff as well as the client with questions, researching and resolving issues that may arise in reference to collector correspondence, updates systems with correct information and confirms proper delivery
  • Deposits incoming checks and submits check print runs based on Payment Team instructions and bank account funding reports
  • Verifies the accuracy of outgoing payments by comparing printed checks with payment file backup
  • Monitors certified check request needs and initiates print runs
  • Assists with return and refund check processing to confirm that returned checks are processed according to agency due dates

This position will perform other duties as assigned based on the needs of the department.

Core Competencies

  • Ability to demonstrate self-direction and self-motivation when meeting self-imposed deadlines
  • Strong, independent decision-making ability
  • Excellent time management and organizational skills
  • Research skills / experience
  • Professional and courteous when dealing with internal and external customers
  • Ability to be extremely detail-oriented to ensure accuracy
  • Ability to confidently / effectively communicate verbally, in writing, via telephone and in person
  • Ability to independently, quickly and accurately troubleshoot and properly escalate a wide-range of issues
  • Ability to respond with urgency to team and management requests / reports
  • Ability to successfully work in a team environment to collectively to address and resolve issues
 
Position Requirements

Required

  • High School Diploma or Equivalent
  • Basic Microsoft® Office Excel, Outlook, PowerPoint and Word skills
  • Must be able to type 50+ wpm (minimum)
  • Must be able to use 10-key by touch

Preferred

  • Experience working in a high-volume, fast-paced environment with strict deadlines

 
EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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