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Program Manager (SE) 

Exempt/Non-Exempt Exempt  
Category Program Management  


Supported Employment (SE) Program Managers provide overall management of all aspects of the assigned Supported Employment program, including direction, supervision and management of staff and participants.


Operational & Programmatic Management

  • Develop and distribute data tracking sheets to staff.
  • Work directly with Job Developers to secure and negotiate job placements.
  • Ensure completion and maintenance of programmatic forms, files, paperwork, etc.
  • Track and record participant progress toward achievement of goals and objectives.
  • Establish job sequencing, data tracking and other supports for participants at new job sites.
  • Prepare and operate within annual budget, meeting or exceeding budget goals.
  • Respond to all requests, questions and issues in a timely manner.
  • Conduct spot checks.
  • Conduct intake meetings and ensure timely and complete enrollment of all new participants.
  • Collect, complete and submit billing and authorizations according to deadlines.
  • Participate in participant investigations, as needed.
  • Job coach when staff members are absent.
  • Recruit, review and process referrals to the program.
  • Diffuse crisis situations and provide crisis intervention, as necessary.
  • Conduct safety drills with staff and participants.
  • Attend all required meetings and in-services.
  • Complete all required training.
  • Adhere to all policies, procedures and standards to ensure programmatic compliance with governing agencies.
  • Effectively relay issues and concerns to the Regional Director.

Personnel Management

  • Hire, train, direct, develop, evaluate, supervise and mentor direct reports.
  • Prepare and submit personnel forms.
  • Collect, audit and finalize time cards and mileage for staff.
  • Monitor staff performance, complete performance reviews and report potential issues.
  • Hold staff accountable to their job description, job duties and attendance.
  • Submit one employee Value Award Nomination per quarter.
  • Conduct monthly staff meetings.

Company Standards

  • Support fundraising activities of the organization.
  • Comply with all Employment & Community Options policies and procedures.
  • Conserve company resources.
  • Other duties, as assigned.
Position Requirements


  • Bachelor’s Degree in Human Services or related field.



  • Three years direct hands-on experience working with individuals with a variety of disabilities.
  • Experience with instruction in critical life need areas, with emphasis on employment readiness.
  • Experience with instructional strategies and developing natural supports, including state-of-the-art techniques.
  • Demonstrated ability to provide staff training, supervision and planning.
  • Personnel management experience (preferred).  
  • Experience with job coaching support (preferred).

Required Skills

  • Ability to communicate effectively both orally and in writing.
  • Professional English writing ability, including usage, grammar, spelling, punctuation and vocabulary.
  • Ability to conduct staff meetings and trainings.
  • Proficient use of basic office equipment, Microsoft Office.
  • Ability to multitask, organize information and prioritize activities.

Other Requirements

  • Immediate access to a vehicle with working seat belts, valid driver’s license, current auto insurance and acceptable DMV record.
  • Ability to travel within and throughout the county in which services are provided.
  • Ability to travel in and throughout the state on a quarterly basis to attend meetings, trainings, etc.
  • Successful completion of drug screen and background check.
  • Fluency in a foreign language (preferred).
  • CPR/First Aid Certification (preferred).



This position requires the employee to regularly stand, walk, sit, talk and hear. They must be capable of writing, using a computer keyboard, telephone and related office equipment. Ability to lift 25lbs. required. 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will be working in community environments, employment sites and office environments. The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment. Exposure to blood borne pathogens could occur when administering first aid to participants. Hepatitis B vaccines are offered at no cost to each employee.

Position Program Manager (SE)  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

$49, 922.00 - $54,000.00 + Benefits


Area(s) Served San Bernardino County 

Shift Days/Hours None Specified 

This position is currently accepting applications.

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