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Admissions Office Coordinator 

EOE Statement Gwynedd Mercy University is committed to maintaining a positive learning, working, and living environment that is free from unlawful discrimination and harassment. Gwynedd Mercy University does not discriminate against any applicant for admission to or employment at the University because of race, religion, age, gender, sexual orientation, gender identity, national origin, disability, color, marital status, veteran status, genetic characteristics, or any other characteristic protected by federal, state or local law ('Protected Classes'). This includes, but is not limited to, admissions, financial aid, educational services, and student programs and activities, as well as to all terms and conditions of employment including, but not limited to, recruitment, selection, hiring, placement, transfer, promotion, training, compensation, benefits, discipline, and termination. The University will not tolerate unlawful acts of discrimination or harassment based upon Protected Classes, or related retaliation against or by any employee or student.  


The Gwynedd Mercy University Admissions Office Coordinator's primary responsibility is to ensure prospective students and families have an excellent admissions experience. Reporting to the Director of Undergraduate Admissions, the Admissions Office Coordinator coordinates the collection and dissemination of admissions data including processing prospective student inquiries, coding daily visits, managing applicant files, overseeing work study students, greeting and assisting visitors and callers, ensuring the Admissions is a well-maintained and welcoming space for visitors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets visitors, ascertains their needs, and directs them to the appropriate staff member or department on campus

Answers the telephone and provides information to callers or routes calls to the appropriate office in a friendly and customer-focused manner. Conducts telephone follow up with prospective students to answer routine inquiries and confirm visit details. On a limited basis, this position is responsible for providing information to undergraduate students regarding admission and degree completion requirements.

Inputs application and inquiry data to Enrollment Management database. Codes campus visits in Customer Relationship Management system (CRM).

Responds to departmental email, forwarding emails to the appropriate office, where appropriate.

Schedules and confirms appointments and registrations for visits and events.

Ensures that visit spaces are maintained, stocks hospitality bar, and produces welcome signs for visitors. Advises when hospitality items are running low.

Organizes and tracks new applications, checking for transcripts, SAT scores, and other necessary documents.

Sends out completed Transfer Evaluations.

Files correspondence, transcripts, and other records.

Makes copies of correspondence and other printed material.

Assists other staff members in producing letters to potential students using MS Word Mail Merge and Admissions database, when needed.

Maintains inventory of admissions fulfillment materials and assists in the coordination of direct mailing operations.

Routes incoming and outgoing mail, faxes and electronic mail for the Office of Admissions.

Participates in on-campus programs as needed

Supervisory Responsibilities

Supervises Work Study students, responsibilities include:

  • Provides training to all work study students every semester
  • Creates and updates training manual
  • Manages work study students and creates an atmosphere of responsibility and accountability
  • Creates work study schedule
  • Approves time in payroll system
Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Associate degree or equivalent from two-year college / technical school, or equivalent combination of education and experience.

Technical Skills

Ability to use a computer to enter and retrieve data; familiarity with word processing, spreadsheet and database management; knowledge of Salesforce CRM a plus, but not required..

Language Skills

Ability to read and interpret documents such as procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of students or employees of organization. Fluency in Spanish preferred but not required.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, and percentages.

Interpersonal Skills

Ability to interact effectively and professionally with others.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Location Gwynedd Mercy University  
About the Organization Gwynedd Mercy University is a Catholic university with a strong foundation in the liberal arts. Founded in 1948 by the Sisters of Mercy, the University offers more than 40 associate, bachelor, master and doctorate degree programs on a full- and part-time basis. Our academic distinction lies in the intersection of excellent programs in health care, education, and business administration, which prepares students to become leaders in the region's powerful and growing life-sciences industry. Our enrollment of nearly 2,500 students and prime location within minutes of Philadelphia means that we're large enough to offer a vibrant campus life but small enough that professors can develop mentoring relationships with students. We educate students in the Mercy tradition of service to society, preparing graduates who not only find jobs but also create lives and careers with deep meaning.

Gwynedd Mercy University students enjoy a vibrant, collegiate campus life highlighted by its 19 NCAA Division III men's and women's sports teams and opportunities to pursue interests through 24 clubs and activities. The University has four residence halls with a variety of living options, a gym and access to indoor track and outside basketball and tennis courts. There are four eateries on campus where students can grab a coffee on the run, get pizza and sandwiches or sit down to all-you-can eat meals. The University is situated on 314 beautiful acres close to a variety of shops and eateries and just a short ride away to the city excitement of Philadelphia.  

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