Share Email Opening Title Desktop Support Specialist  Category Information Technology   Description POSITION SUMMARY: The IT Desktop Support Specialist provides computer support to all departments and locations within Midwest Eye Consultants (MWEC). Responsibilities include installing, diagnosing, repairing, maintaining and upgrading all hardware and software while ensuring optimal workstation performance. This person processes Help Desk calls in a timely and accurate manner, and provides employee training and assistance as required. REPORTS TO: Chief Information Officer   Position Requirements ESSENTIAL RESPONSIBILITIES: Installs, diagnose repairs, maintains and upgrades all hardware and software for all departments to ensure optimal workstation performance. This includes tracking, IT support, and maintenance on all computers. Provides employee training and IT assistance as required. Prioritizes and completes all Help Desk Authority calls in a timely and accurate manner; and performs post-resolution and follow up on Help Desk calls. Troubleshoots computer and printer issues, in addition to all peripheral equipment (copiers, telephone systems and fax machines) Coordinates with supervisor when outside support is needed Maintains the Information Technology inventory in the server room as well as satellite administrative offices, which includes pictures of all devices and updated information on software and hardware pieces. Maintains and retains current documentation on all areas related to the Information Technology department Installs network cabling for projection software at all MWEC locations, and installs cabling for networking computers, printers, etc. when needed Troubleshoots broadband connections and telephone connections Maintains and troubleshoots issues related to the LED signs at all MWEC locations and ensures that all LED signs are continually operational Rotates “on call” responsibilities, including rotation on nights and weekends Obtains quotes and provides price comparisons on replacement network equipment, hardware, software, printers, and cell phones. Submits information to supervisor for approval. Supports all outside presentations (i.e. continuing education seminars), by ensuring all required AV equipment is set up and functional Performs other duties and assumes various responsibilities as determined by the Director of Information Technology EDUCATION AND/OR EXPERIENCE: Bachelor’s degree in Computer Science or related field is preferred. Equivalent education and work experience will be considered. COMPETENCIES: Excellent interpersonal, written, and verbal communication skills Detail oriented with strong organizational skills Proven proficiency in Microsoft Office Applications Ability to obtain knowledge and skills on the job or through educational courses Strong analytical skills and problem solving ability Polite, professional, and courteous Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment Ability to effectively sustain multiple, simultaneous tasks Available to work flexible schedule ad additional hours as required, including nights and weekends PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines): Physical Activity: Standing, stooping, reaching, walking, lifting, fingering, talking. Physical Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform each activity of the position. Occasional travel is required for this position, and requires a valid driver’s license.   Full-Time/Part-Time Full-Time   Shift Days   Pay Rate   Position Status Full Time   Manages Others No   Travel Required   Position Desktop Support Specialist   Exempt/Non-Exempt Non-Exempt   Location Midwest Eye Consultants, Kokomo Area   About the Organization The vision of the doctors and staff of Midwest Eye Consultants is to provide our patients with excellence in eye health care. In order to fulfill this vision, the doctors of Optometry and Ophthalmology, along with our technicians, opticians and patient services staff, embrace the ongoing evolution in eye care through expanded technology and knowledge. In addition, our doctors of optometry work hand in hand with doctors of ophthalmology, enabling us to provide both primary and secondary care.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   supervisorUID None Specified  This position is currently not accepting applications. To search for an open position, please go to http://MidwestEyeConsultants.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found --

Click here for technical assistance.