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Title

Reservation Clerk 

About the Organization Basecamp Hospitality is a collaboration between independent, privately owned award-winning park, resort, retail, and event management companies based in Red Bluff, California. Since 1975, the companies under Basecamp Hospitality brand have been providing our superior level of service and commitment as concessionaires to our partners in local, state, and national agencies in Arizona, California, Oregon, Utah, and Wyoming.

We are committed to exceeding the expectations of these partners, as well as our day-to-day clients and guests. We are proud to have achieved and will continue to maintain, our position as the premier provider of comprehensive recreational, retail, hospitality and event management services in the western United States.  
Description

Duties and Responsibilities:

    • Knowledgeable about equipment rentals, cabin, tent site, and group reservations.
    • Greets cabin guests, assist with check-in/out.
    • Ensure prompt and courteous service to all guests. Resolves guest disputes in a diplomatic consistent manner as developed by management.
    • Notifies supervisor immediately any time a guest is not 100% satisfied with the experience,
    • Manage reservation database.
    • In coordination with Management, is responsible for social media posting including but not limited to Facebook, Instagram, Pinterest, Twitter, etc.
    • Maintains proper controls for safeguarding assets, including but not limited to the rentals, cabins, inventory, and equipment.
    • Maintains a professional relationship with all agencies, contractors, vendors, and customers.
    • Ensures the safety of all guests by providing them information on EM preparedness, heaters in the cabins, fire pit safety and what to do in an emergency.
    • Communicates efficiently and timely with management.
    • Adheres to the Company dress Code at all times
    • At times may be required to assist other co-workers to complete tasks that may not be included within this document.
 
Position Requirements

QUALIFICATIONS:

Required:

  • Must be bondable
  • Must be at least 16 years of age
  • Knowledge about visitor services and amenities in the park
  • Willing and able to work weekends, nights, and holidays
  • Strong Communication Skills
  • Positive attitude towards campground environment
  • Genuine concern for guests, camping and lodging experience.
  • Able to work with limited supervision
  • Able to follow direction and work in a team environment

Preferred:

  • Experienced in the recreation industry
 
Full-Time/Part-Time Full-Time and/or Part-Time  
Status Seasonal/Regular  
Compensation $12.00-$14.00  
Position Reservation Clerk  
Location Big Basin Redwoods Park Company  
EOE Statement Basecamp Hospitality, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.  

This position is currently not accepting applications.

To search for an open position, please go to http://TheCaliforniaParksCompany.appone.com



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