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Title

Retail Store Supervisor 

About the Organization Basecamp Hospitality is a collaboration between independent, privately owned award-winning park, resort, retail, and event management companies based in Red Bluff, California. Since 1975, the companies under Basecamp Hospitality brand have been providing our superior level of service and commitment as concessionaires to our partners in local, state, and national agencies in Arizona, California, Oregon, Utah, and Wyoming.

We are committed to exceeding the expectations of these partners, as well as our day-to-day clients and guests. We are proud to have achieved and will continue to maintain, our position as the premier provider of comprehensive recreational, retail, hospitality and event management services in the western United States.  
Description

General Function: The Store Supervisor will directly supervise the retail store staff as well as conducting the same duties as retail clerks and cashiers when necessary. The Store Supervisor will have regular communication with agency personnel, coordinating company activities defined in the agreement with same. The Supervisor will be responsible for opening/closing and money handling procedures when General Managers not present or as directed.

and according to the approved schedule

JOB SEGMENTS:

Personnel Management

  • Oversee accurate conformance with personnel policies, practices, and procedures of the company
  • Empowers staff to exceed guests’ expectations.
  • Enforce compliance with all company employee grooming standards, employee uniform standards, and safety practices

Training and Safety

  • Work in a safe manner at all times. Know and understand the Work Safety Rules for the Company. Enforce compliance with workers under your supervision.
  • Enforce established company safety program for all staff
  • Assist Management with ongoing training for all staff via monthly staff meetings and document meetings with agenda and record of employee attendance
  • Include safety component in every training event, including special emphasis on lifting and teamwork to achieve safe practices

Retail Operations

  • Provide clean, innovative and well-stocked displays
  • Order all necessary retail products in accordance with demand or as directed
  • Complete or delegate inventory of all merchandise as outlined in company policy
  • Ensure conformance with all rules and regulations and procedures regarding the inventory of all merchandise
  • Accurately price and track all merchandise
  • Efficiently & courteously complete sales transactions for all merchandise including fishing licenses and rental items
  • Assist customer in completing all rental agreements. Finalize sales transaction for each rental contract
  • Open and close store according to policy and procedures and according to the approved schedule

Store and Facility Management

  • Ensure all staff are trained in necessary cleaning procedures to provide a safe and pleasant environment for both customers and employees
  • Perform cleaning procedures as needed to conform to a safe and pleasant environment

Customer Relations

  • Maintain the highest level of customer satisfaction in all aspects of the operations
  • Empower staff to exceed the guests’ expectations whenever possible
  • At all times every employee is to be polite, helpful and courteous to the customers
  • Notify management immediately any time a customer is not 100% satisfied with their experience

Administrative

  • Meet with General Manager on a regularly scheduled basis
  • Assist GM with the development of the annual operating budget, paying close attention to all controllable costs, i.e. labor, operating expenses and cost of goods.
  • Ensure Policy and Procedures are in place for opening and closing of the stores
  • Ensure proper training is done for all staff
  • Monitor, code, and process all invoices according to company procedures
 
Position Requirements

Qualifications:

Required:

    • Minimum high school education plus 2 years college or equivalent education.
    • 3+ years experience in managerial or supervisory work related to retail operations.
    • Possess current California Food Handler’s Certification
    • Able to use a computer including word processing, spreadsheet, and e-mail functions.
    • Must possess a valid Driver’s License with a clean 3-year history and no DUI convictions in the past 5 years.
    • Reliable transportation.
    • Requires weekend, night and holiday work.
 
Full-Time/Part-Time Full-Time  
Status Regular  
Compensation $15.00-$18.00  
Position Retail Store Supervisor  
Location Big Basin Redwoods Park Company  
EOE Statement Basecamp Hospitality, dba Urban Park Concessionaires, California Guest Services, In., and Quagga Inspection Services, LLC, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.  

This position is currently accepting applications.

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