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Title

Overnight Operations Manager NYC (Janitorial) 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Summary: The Operations Manager will be directly responsible for daily operations, customer satisfaction, account retention and strong employee relations for our Overnight Team in NYC. Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, troubleshooting/ problem solving, orientation/training of supervisory and support personnel, safety compliance, customer relations, and special project work as requested. This individual will also ensure that all managed services are being provided in a proper and cost effective manner.

Duties and Responsibilities include the following. Other duties may be assigned.

  • Ensures that service delivery is consistent with the highest quality of standards within our organization.
  • Maintains employee personal records for administrative compliance.
  • Plans, organizes, coordinates, executes and supervises functions of janitorial & staffing operations on overnight shift.
  • Establishes/enforces work flow processes and standards.
  • Ensures that environmental procedures are being maintained in accordance with Local, State, Federal and Company requirements.
  • Meets and communicates with client(s) regularly to ensure satisfaction, identify opportunities, and provide status updates on daily operations and projects.
  • Acts as liaison between the client, operations leads, and corporate support teams.
  • Controls expenses for all managed operations, reviews job cost and make adjustments necessary to meet budget compliance.
  • Prepare basic Microsoft Powerpoint reports on a weekly basis

 
Position Requirements

Position Qualifications:

 

  • It is a priority that the successful candidate possesses 2-4 years of experience.
  • Demonstrated experience in coaching, motivating, developing, and leading a team. Knowledge of human resource policies and practices, including development of staffing plans and job descriptions, employee relations, training, safety, benefit administration and succession planning. 
  • Ability to create and forecast productivity, staffing and budget plans.  Initiate and document corrective action in a professional and thorough manner as needed.
  • Highest level of commitment to client satisfaction and quality standards. Ability to take on the leadership role in client communication regarding our programs and services as well as performance under the contract. Provide feedback to management as needed on unique client requirements and opportunities to expand client relationship.

 

Skills:

 

Oral Communication Skills

Written Communication Skills

Interpersonal Relations

Customer Relations

Customer Service

Diplomacy

Budgeting       

Filing

Math Aptitude

Negotiations

Organization

Planning

Professionalism

Reading Skills

Time Management

 

Education/Experience:

  • Associates degree or higher (or equivalent)
  • 2 year experience in a supervisory capacity
  • Hospitality, Janitorial and/or Staffing industry operations experience
  • Knowledge of all Microsoft Office applications
 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Reliable Transportation Required  
Do you speak English or Spanish fluently?  
Position Operations Manager (Janitorial)  
Exempt/Non-Exempt Exempt  
Location New York, NY - M  

This position is currently accepting applications.

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