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Title

Desktop Support Technician 

Description

Visionary Integration Professionals (VIP) offers a diverse solution portfolio that allows organizations to better align strategy to execution. Our four core disciplines – Management Consulting, DevOps, Software Quality Management and Organizational Development – provide the visibility, planning, and agility needed to accelerate strategic change. Today, more than hundreds of organizations have made the right business improvements to optimize processes, instill governance, ensure security, build future leaders and capitalize on success. Founded in 1996, VIP has delivered measurable results for commercial, federal and state and local organizations big and small. VIP has offices across the U.S., including its corporate headquarters in Folsom, CA. For more information please visit www.trustvip.com.

Join VIP: A strategic approach to accelerate your career!

 
Position Requirements

This position provides tier-2 level technical support to include but not limited to diagnosing, troubleshooting, repairing and debugging complex IT and A/V equipment, computer systems, complex software, or networked and/or wireless systems.


REQUIRED QUALIFICATIONS
Citizenship and Security:

  • Must be a United States citizen
  • Must be able to obtain DHS Public Trust security clearance

Availability:

  • Must be able to work approximately 7:30 a.m. – 4:30 p.m. M-F and flexible schedule of overtime extended hours and weekends when required

Work Experience:

  • 3+ years IT and A/V support experience
  • Proven proficient multimedia A/V skills including but not limited to A/V system installation, configuration and operation
  • Proven advanced working knowledge of Microsoft Windows
  • Proven advanced working knowledge of PC and laptop hardware installations and troubleshooting

Education:

  • High School degree or equivalent

PREFERRED QUALIFICATIONS

  • Certified Technology Specialist (CTS) certification

DUTIES AND DELIVERABLES

  • Provide custom complex A/V diagnosis and solution planning and design
  • Provide A/V equipment maintenance, repair and troubleshooting
  • Provide sound/mix board, speaker and microphone operation
  • Confer and test A/V setup with management, end users and presenters to coordinate and establish support requirements
  • Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
  • Report design, reliability and maintenance problems or bugs to management
  • Provide customer installation and training when applicable
  • Provide support to customer/users where the product is highly technical or sophisticated in nature
  • Communicate with product/vendor support personnel and potentially the customer when the customer’s problem cannot be resolved directly by internal resources.

ADDITIONAL INFORMATION

Primary Location: United States-AL-ANNISTON
Potential for Teleworking: No
Travel: None
Schedule: Full-time Approximately 7:30 a.m. – 4:30 p.m.

This job operates in an office setting which incurs moderate noise consistent with a business office. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This is a largely sedentary role; however, some physical attributes are required, for instance, manual dexterity/typing, read, count and write to accurately complete all documentation, the ability to lift up to 25 lbs. as well as, ability to climb or balance, stoop, kneel, crouch or crawl.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities and activities may change at any time with or without notice.

 
Tags  
Division Visionary Integration Professionals  
Req Number INF-19-00049  
EOE Statement We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation or protected veteran status and will not be discriminated against on the basis of disability.
To find out more about your rights, please click on the link to view the Equal Employment Opportunity is The Law, EEO Supplement, Pay Transparency Nondiscrimination posters.

We participate in the federal E-Verify program to verify a new employee's eligibility to work in the United States. For more information, please review the following notices:

Equal Employment Opportunity is The Law.

E-Verify poster

Right to Work poster  
ActDutyRelDate None Specified 

This position is currently accepting applications.

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