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Service Technician 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Req Number SAL-19-00023  
Position Service Parts Technician  
Division Miller Electric Mfg. LLC, an ITW Company  
Location WAC- Appleton  
Dept 177 

Assigned Shift First Shift 

Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  

Basic Description:

Responsible for providing excellent customer service and answer technical calls for all Welding Accessories & Consumables product (Gas Equipment, Service Parts & Consumables, Helmets & Safety Products, Filtair, Live Arc and Augmented Arc). Responsibilites include administering warranty, entering service files and working with staff to evaluate returned parts to help improve warranty.

Essential Functions:

• Handle phone calls on a repetitive basis relating to the service, repair, and application of the product

• Create service files in Service Warranty system to effectively administer warranty claims; repair and test of returned equipment from the field

• Participate on product development teams and product support initiatives focused on internal and external suppliers

• Help manage the demonstration assets that the business unit has for customers and sales team, including the tracking, communication and process of the demos

Position Requirements

Minimum Qualifications:

• Demonstrate a positive and enthusiastic attitude.

• Ability to make quick customer oriented decisions in a fast paced environment.

• A demonstrated ability to work effectively with many different personalities and situations.

• Excellent verbal communication skills and enjoy verbal interaction with others.

• Product knowledge and basic understanding of Miller generic computer systems, such as NDS, A+, Intranet, and Extranet.

• Willingness to learn product features and welding characteristics for existing and new products is required.

• Basic knowledge of electrical and mechanical components of a welder.

• Desire to continue to grow professionally through experiences, exposure and focused training.


• Troubleshooting and diagnostic skills for Level 1 computer hardware and software issues, installing applications and navigating directories/files within Microsoft Windows Operating Systems

• Electrical troubleshooting skills for Filtair, Livearc and Augmented Arc products

• Travel to customer locations for technical support of the product

• Associate Degree in Electronics, Electro-Mechanical Technology

• At least 1 year of customer service and troubleshooting skills

• At least 1 year of welding systems product experience


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