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Category Customer Service  


1. Customer Service

  1. Treat people fairly, consistently, and with respect.
  2. Ensure efficient, informative, and friendly service according to established customer service vision and standards.

2. Front End Department Responsibilities

  1. Check out customer's purchases quickly and accurately, using correct prices, codes and departments.
  2. Ensure 100% cash register accuracy and ensure all payment transactions are completed with efficiency and precision.
  3. Bag groceries and ask customers if they need any further assistance.
  4. End the customer transaction with a pleasant farewell such as 'thank you for shopping at Outpost' or 'have a nice day.'
  5. Call for back up on registers when needed.
  6. Become familiar with co-op policies and products in order to answer customer questions. Refer unresolved questions or problems to front end manager, supervisory staff, or customer service.
  7. Be familiar with Outpost's owner policy to answer owner related questions. Refer customers interested in joining the co-op to the customer service desk.
  8. Follow proper procedures in balancing cash drawer at end of shift.
  9. Follow security procedures in handling drawers, pick-ups, potential shoplifters, and quick change artists.
  10. Maintain front end area in a clean, organized, and orderly condition.
  11. Clean register and put shop backs away at end of shift.
  12. Advise front end manager of equipment/ replacement needs.
  13. During slow times, take initiative to stock items or ask for assignments from the front end manager or supervisory staff.
  14. Attend department meetings as scheduled.
Position Requirements


  • Outstanding customer service skills
  • Experience cash handling
  • Math knowledge required
  • Attention to detail and good organizational skills
  • Familiarity with computers and typing
  • Ability to handle multiple demands and work under time pressures
  • Willingness to be open, to learn, and take on new responsibilities
  • Demonstrate objectivity, neutrality and calmness under pressure
  • Ability to maintain a cooperative, friendly, and outgoing attitude
  • Regular, predictable attendance
  • Effective communication skills in English
  • Ability to read and comprehend instructions
  • Ability to follow through on systems, procedures and policies
  • Ability to work in a fast paced environment


  • Standing, walking, bending, reaching
  • Using hands or fingers to handle or feel
  • Specific vision ability: close vision, distance vision, depth perception, peripheral vision, and adjust focus
  • Ability to lift up to 40 lbs.
Full-Time/Part-Time Part-Time  
Shift Various Shifts  
Exempt/Non-Exempt Non-Exempt  
Req Number CUS-19-00028  
Open Date 4/29/2019  
Location Mequon Store  
About the Organization Outpost Natural Foods exists so that our owners have a healthy, diverse, and sustainable community. We are a locally owned cooperative business that strives to provide the highest quality food and products to our customers. Outpost Natural Foods was founded in a store front in Milwaukee in 1970, to provide high quality organic and natural foods to the community. We have now grown to 4 retail stores, a Market Cafe, an organic and natural production kitchen/bakery, and other wholesale outlets.

We are seeking reliable and responsible employees who want to grow with our business. We offer a generous benefits package including: Health, Dental, Vision, STD, Life Insurance, Profit Sharing, Pension (Full-time), 401K, Vacation, Personal Days, Paid Holidays, Employee Discount, & More! We also offer ongoing training and development, internal promotional opportunities, a mentoring program, health and wellness initiatives, and volunteerism in the community.  

This position is currently not accepting applications.

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