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Title

Children's Program Ski/Snowboard Manager 2019/20 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Category Snowsports School  
Description

Summary of Job Purpose

The manager in this position is responsible for the Children’s Lesson Program Operations which will include the following responsibilities: program growth and development, recruiting, motivating & training staff, following a financial plan, developing and implementing a risk management plan and demonstrating passion & enthusiasm for the sport. It is important that this position is a visible staff member on the mountain in order to provide constant coaching and interaction with instructors and students to ensure lesson product standards are met. This position will move to support campground and summer operations in the off season. This key role is critical to the successful growth and development of the company.

Job Duties and Responsibilities

This job description is intended as a summary of the primary responsibilities of and the qualifications for the position. The job description is not intended to be inclusive of all duties an individual in the position might be asked to perform or of all the qualifications that may be required now or in the future. We will not ask you to perform a task that is inherently unsafe or that you are not adequately trained to perform. When we do ask for your assistance with any job we expect an enthusiastic and cooperative response.

GENERAL ACCOUNTABILITIES

  1. Demonstrates an on-going commitment to delivering excellent customer service. This involves interacting with guests in a courteous manner, and being able to answer questions professionally.
  2. Hires, motivates, evaluates, and manages staff to ensure adequate guidance and resources to accomplish established departmental goals and objectives. Ensures that employees working in children’s programs receive the training, support, guidance, feedback and resources necessary to achieve departmental success.
  3. Maintains, updates and participates in the development of departmental standards, guidelines, objectives, operation plan and administrative processes to ensure the efficient operation of the children’s programs and successful achievement of resort goals.
  4. Maintains and enhances the guest focused culture in all areas of responsibility. Nurtures instructor/guest relationships and establishes positive interaction patterns.
  5. Maintains schedules in compliance with departmental objectives; manages responsibilities in compliance with resort safety policies.
  6. Maintains current status on legal issues and technological advances, which impact the industry and applies knowledge to better the quality of programs.
  7. Maintains awareness of scope and progress of competition and applies knowledge to benefit department programs.
  8. Effective and appropriate communication skills in alignment with company culture with all levels of employees, guests and all other outside contacts. Familiarity with applicable state and federal labor standards and regulations and the ability to manage departmental compliance.
  9. Understanding of and compliance with corporate and resort specific policies and procedures.
  10. Maintains a Departmental Manager on Duty at all times.
  11. Responsible for promoting a positive attitude within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  1. Management of children’s lesson programs including, Children’s Center indoor operations, children’s specific teaching areas and children’s specific training programs. This includes but is not limited to staffing, meeting or exceeding financial plan goals, sales and marketing responsibilities as outlined below.
  2. Ability to delegate responsibility, motivate and lead direct reports to achieve goals and objectives.
  3. Ability to move around all areas of the mountain and base facilities at all times of the year.
  4. Assist and support Guest Service and Front Desk staff with children program private lessons and lesson packages to promote and complete sales and reservations matching the needs of the guest with the appropriate product.
  5. Work closely with the Marketing Department on the promotion of approved programs.
  6. Oversee the inventory and maintenance of all equipment and uniforms necessary to maintain the standards set forth by the resort.
  7. Work closely with all managers in an effort to maintain and improve resort's quality of experience for its guests.
  8. Actively promote safe skiing/snowboarding by educating the staff and public as to the "Responsibility Code" and common sense rules of skiing/snowboarding.
  9. Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the resort and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
  10. Meet or exceed service level objectives and department goals as set forth by immediate supervisor.
  11. Maintain, update, and execute operations plans.
  12. Implements criteria, procedures, and documentation methods for assessment of children’s progress and overall program effectiveness.
  13. Maintains an environment that is tolerant and respectful of child and family cultures, values and differences.

RESPONSIBILITIES TO SAFETY:

  1. Protect the safety of self, co-workers, guests at all times.
  2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.
  3. Report safety-related accidents and incidents at once to immediate supervisor.
  4. Follow all company and department safety policies and procedures.
  5. Operate equipment in a safe manner that will not lead to injury of yourself or others.
  6. Drive in accordance with the law and Fleet Safety Program.
  7. Have the ability to effectively control and coordinate staff in an emergency situation.

SUPERVISORY RESPONSIBILITIES

The Children’s Program Manager is responsible for the overall management, coordination, and evaluation of staff and to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

  1. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Work closely with Human Resources to successfully resolve employee issues and to enhance employee relationships.
  2. Identifies and communicates to staff strategies for interacting and instructing children with challenging behaviors.
  3. Schedules staff to meet the changing ski/snowboard lesson demands in alignment with financial plan.
  4. Monitor and ensure staff schedule accountability.
  5. Schedule instructors to daily lesson assignments and complete required daily documentation neatly and accurately.
  6. Supervise and observe the teaching and learning progress of classes and make corrections as necessary in an appropriate manner being aware of both guest and staff perspectives.
  7. Continually monitor class sizes and splits. Make decisions that help promote profitability, safety and quality in lessons and support instructors’ success
  8. Clinic instructors according to the department’s training plan following the departmental policies and procedures.
  9. Set a good example for instructors by improving your own riding, teaching, clinician, organizational, and management skills.
  10. Develop children’s program staff through departmental trainings focused on techniques for working with children, positive reinforcement and motivational support. Ensure accurate and updated documentation of training.

It is important to understand that the position of Snowsports School Manager does involve a considerable amount of skiing/riding. However, there is a distinction that needs to be made between free skiing/riding and working on skis/boards.

 
Position Requirements

Job Qualifications

  • Advanced ski / snowboarding ability required
  • Level II or Level III certified member of PSIA/AASI
  • Prior supervisory experience required
  • Willingness to continually learn and update knowledge of skiing/snowboarding and instruction through attending both ski/snowboard school and PSIA/AASI functions.
  • Well educated in the PSIA/AASI Teaching System and the Dodge Ridge Snowsports School Progressions.
  • Strong communication skills, both verbal and non-verbal.
  • Understanding of technical knowledge and methodology required explaining the fundamentals of skiing and snowboarding.
  • Must be aware of the ski areas terrain and facilities.
  • Neatly groomed and ski/snowboard equipment in good condition, leading to a professional over-all appearance.
  • Knowledgeable of equipment needs and standard procedures for its care and safe operation.
  • Safety and risk oriented.
  • Proficiency using Microsoft Office
  • Willingness to work during extreme weather conditions.
  • Good physical conditioning, including flexibility, strength and endurance.
  • Heavy and awkward lifting up to 50lbs
  • Must possess a valid driver's license and meet the Motor Vehicle Record qualifications as outlined in the Fleet Safety Program.

Job Attitudes

  • Provide a positive and helpful attitude towards all our guests and all Dodge Ridge employees.
  • Support the Company’s policies and procedures.
  • Support the harmony and goodwill of the Company.
  • Be an effective team leader and motivator for the department.

Work Schedules

Weather conditions and the number of guests play a large role in the work scheduling of Dodge Ridge employees.

When conditions are normal, you may be expected to work 40 up to 48 hours per week, including weekends and holidays. During busy periods, you may be expected to work six (6) days a week.

You must arrange for transportation to work so that you arrive at your designated workstation at the scheduled time. Keep in mind that you will often be required to drive on hilly, snowpacked, and icy road surfaces.

It is imperative that all coordinators arrive to work on time. Holidays and special events may require longer hours

Working Conditions

At any time during the ski season, Dodge Ridge employees are often required to perform their tasks in high winds, heavy snowfalls, low visibility, rain, and extremely cold or warm temperatures.

Work is typically outside working directly with resort guests and other resort staff members. It can be noisy, cold, wet, or humid. You may be expected to work in high places and frequently you will work around moving objects.

Uniforms

A professional appearance at Dodge Ridge is required. Please wear your name tag and uniform at all times during your scheduled shift. We will provide most of the uniform for you to do your job. However, you will be required to provide some items as part of your job, as listed below. The quality, color, and style of the items must be approved by your manager prior to being worn to work. All hats worn must have the Dodge Ridge logo while on shift.

Items You Must Provide

  • Ski / snowboard equipment and ski bindings that pass a binding function test (you should be aware you are responsible for any damage to your equipment while at work.
  • Goggles
  • Sunglasses
  • Sunscreen
  • Gloves
  • A lock for your locker
  • All base layers appropriate to the conditions.

The skiing/riding employee represents a model for safe skiing for both the guest and fellow employees. You are required to be aware of all safe skiing procedures, trail closures, and out-of-bounds policies.

 
Full-Time/Part-Time Full-Time and/or Part-Time  
Tags  
Position Children's Program Ski/Snowboard Manager  
Close Date  
Exempt/Non-Exempt Non-Exempt  
Open Date 4/24/2019  
Location Dodge Ridge Ski Area  
About the Organization Dodge Ridge, located in Tuolumne County, is a complete winter sports area featuring downhill skiing, snowboarding, cross-country skiing and snowshoeing with 60 runs, 12 lifts, 1600' vertical, groomed trails, two restaurants, adult and children programs, and rentals.

Tuolumne County is the recreational and cultural center of the Gold Country, offering a variety of outdoor activities including skiing, biking, hiking, rafting, fishing, camping, and more. The arts, theater, museums, and entertainment abound. Located two hours from the Bay Area, the Sierra Nevada foothills area is uncrowded, where the comfortable lifestyle exists at a more than comfortable price.
 

This position is currently accepting applications.

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