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Non-Clinical Case Manager - CT NG 

Category Case Management  


Interactive Government Holdings (IGH) is seeking qualified, trained and capable individual to serve as a Non-Clinical Case Manager in the Connecticut National Guard's Non-Clinical Medical Case Management Services Program. The Case Manager will perform Non-Clinical Case Management Services as defined below to support Soldiers within the Connecticut National Guard, using broad-based knowledge, experience and skills. The Non-Clinical Case Manager will represent the interest of Connecticut National Guard, the Adjutant General's office and National Guardsmen while maintaining strictest confidentiality.

Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal government whose mission is to serve our men and women in uniform globally and their support systems locally. We utilize strategy, data science and technology to make the programs we execute more efficient for the people our programs serve. Currently, IGH has a national and international contract staff as well as a small HQ team in Springfield, Va.

IGH has consistently been ranked as one of America's Fastest Growing Private Companies by Inc. Magazine. We are proud of our ability to shape tomorrow, while ensuring all active duty personnel and reservists can carry out their critical missions and tasks today.


Provide Medical and Dental Non-Clinical Case Management and administrative Care Coordinator services in support of Individual Medical Readiness (IMR). This requirement is designed to be flexible, responsive, and meets the ever-evolving needs of the government. The minimum goal for overall medical readiness is more than 75% of Service members FMR, with the ideal goal being 100%.

Non-Clinical Case Managers provide Individual Medical Readiness (IMR) support to the Connecticut Army National Guard. Work is scheduled for one year beginning in July and possibly extending up to five years. Work location is Camp Niantic, CT. MHS has three primary goals for Case Management:

  1. Improve the care, management, and transition of recovering Service members.
  2. Evaluate the impact of case management on the quality of military health care.
  3. Broaden application of CM to include those with at-risk needs prior to requiring complex care.
Position Requirements

Major responsibilities include (not all inclusive):

  • Responsible for operating a PC to input, store, retrieve, and manipulate data for various reports
  • Responsible for following Soldiers’ cases from receipt of case until Soldier receives deployable status or documentation is sent for a fit-for-duty evaluation, Medical Evaluation Board (MEB), or Physical Evaluation Board (PEB)
  • Responsible for performing initial interviews with Soldiers regarding deployment-limiting conditions within 96 hours of notification of such. Ensuring Soldiers understand their rights and responsibilities going forward, how the Soldiers’ information is to/can be used, and ensuring Soldiers understand their privacy rights
  • Responsible for inputting all of each Soldier’s medical/dental data into appropriate MODS module
  • Document and produce weekly, the results of case reviews in an outpatient report
  • Responsible for providing the State Surgeon or their delegates with all relevant documentation
  • Responsible for maintaining all Soldiers’ medical records in accordance with (IAW) AR 40-66
  • Responsible for managing, supervising, and delegating work to Administrative support personnel.
  • Coordinate care received by Tricare and by the Military Medical Support Office (MMSO) to obtain prior authorization during the early Tricare period prior to mobilization
  • Coordinate with Soldiers to assess medical and/or dental conditions. Arrange for treatment (within the DoD system) of Soldiers possessing conditions that may result in non-deployment, including outreach efforts, assistance with appointment scheduling, and attendance at in-state SRPs
  • Conduct follow-up interview, coordinate treatment plans and all referrals when case is resourced by the Government
  • Inform CTARNG providers of their responsibility to conduct follow-up appointments and further provide them with the necessary documentation and information
  • Coordinate Soldiers’ healthcare, including the use of consultants for those Soldiers initially using MTF, VA, Tricare, and non-network providers
  • Educate Soldiers on resources available to improve medical and dental readiness
  • Upload medical documents of case managed Soldiers into Health Readiness Record (HRR)
  • MODS entry of immunizations, designation of pregnancy, eye exams, medical warning tags
  • Provide all medical documents received for case management to Records Custodian to be filed using a document evidencing transfer of custody from the contractor to the government. Copy of each supporting transfer document shall be provided to the COR at the end of each month no later than 7 calendar days at the end of the month
  • Ensure all administrative charting in eCase is completed
  • Track medical appointments by communication with unit to ensure Soldier attendance and submission of follow up documentation
  • Log in eCase any contact with SM (email, voice call, or personal interview)
  • Communicate with delegated government personnel to track compliance versus noncompliance
  • Run MEDPROS report Post PHA/SRP event
  • Monitor MEDPROS to ensure all scheduled services are completed/updated and current medical status is reflected
  • Report Medical Readiness to the Commander or his/her designated representative
  • Ensure Soldiers with T3, T4, P3 or P4 profiles are case managed in the eCase module
  • Technical skills include PC proficiency, specifically Microsoft Word and Excel

Qualified Candidates must have:

Must meet one of the following qualifications and have 3 - 5 years of case management experience:

  • Must have active CT License for RN, LPN/LVN or Licensed Clinical Social Worker.
  • Must have Case Management experience, prefer CCM Certification.

Other competencies, Experience & Knowledge:

  • Must possess expertise as dictated by the "practice of nursing" - the systematic application of substantial specialized knowledge and skills derived from the biological, physical, and behavioral sciences; to the care, treatment, counsel, and health teaching of individuals who are experiencing changes in the normal health processes; or who require assistance in the maintenance of health and the prevention, or management, of illness, injury, or disability.
  • Non-clinical direct service nurse/social worker case managers require the expertise as dictated by the individual State Licensing boards which set the scope of practice for nurses/social workers.
  • The non-clinical case management personnel will be experienced in all aspects and qualified in their respective functional areas.
  • Require case management knowledge of assessment, planning, implementation, coordination, monitoring and evaluations of the options and services required to meet the CTARNG Soldier's needs.
  • Requires technical skills and expertise to perform the functions with minimum guidance.
  • Ability to build a rapport with the Soldier and demonstrate empathy to each Soldier's situation.
  • Possess strong organizational skills, communication skills, and knowledge of office procedures.
  • Knowledge and experience in Microsoft Office Suite including Excel, Word, PowerPoint and Outlook.
Full-Time/Part-Time Full-Time  
Position Non-Clinical Case Manager - CT NG  
Close Date 10/29/2019  
Open Date 4/18/2019  
Location Connecticut - Niantic  
About the Organization  

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