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Customer Success Associate 

Number of Openings 1  

Customer Success Associates are responsible for managing PFL’s Marketing Technology customer base. They deliver customer success through outstanding execution, communication and teamwork.

We are looking for an exceptional individual who excels at developing relationships and has experience in customer success or account management. You must be a professional with a proven track record of driving customer satisfaction and growing revenue. Analytical skills and experience with digital marketing campaign execution would be ideal.

You desire to be part of a company on the cutting edge of creating a new category within the marketing technology sector. It is important that you thrive in a fast-moving, entrepreneurial environment because you are flexible, adaptable, articulate, and think quickly on your feet. You work hard and are self-motivated. You enjoy counseling customers to become a trusted partner. Customers trust your guidance and love working with you. You are professionally persistent and always do the right thing for the customer. You are focused on customer results and growing your company’s revenue and profit.

What You Will Do:

Consult with others to assess and meet organization transformation process

Provide day-to-day management of our customers’ marketing campaigns and programs

Assist in managing customer inventory

Develop innovations that result in changes to existing services, procedures and policies

Maintain strict deadlines and follow-up with customers promptly

Demonstrate consistent logic, rationality and objectivity in decision making

Execute effectively on commitments

Learn about pre-press production tasks, such as file preparation

Learn and effectively work in software applications such as Smartsheet, Slack and various Adobe products

You Should Have:

Skills in dealing effectively with ambiguity and situations where there is not a single right answer

Strong time management skills

Impeccable attention to detail

Familiarity with basic business and accounting concepts

Technical aptitude and desire to learn new technologies

High energy, motivation and be a good team player

The rest of the stuff: Compensation based on experience. Full-time position with complete benefit package including health, 401K, disability, vacation, etc.

Click Apply Now below or email a resume to

Category Customer Service  
EOE Statement is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, national origin, ancestry, gender, gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law. complies with the law regarding reasonable accommodation for handicapped and disabled employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discriminations.  

This position is currently not accepting applications.

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