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Title

Client Services Specialist 

Category Sales and Marketing  
Description

Wait! This is NOT your normal client support position, so read on. We’re looking for someone special (hence the title). We have an existing, successful real estate product that has considerable potential for growth. We’re looking for someone who believes in it as much as we do and can expand, enhance, service and maintain our audience. (The Warren Group has been in this business since 1872, so we know what we’re talking about.)

How would an ideal candidate accomplish this feat? By being creative. You’ll be creating video, online and in-person training/tutorials, client survey programs, monthly newsletters, creating/managing social media efforts, creating/conducting seminars, assisting with company marketing efforts and win-back campaigns. You’ll be providing outreach to develop relationships with trade associations and members, researching competitive price analysis, step-up programs, and identifying new product enhancements.

You’ll be the client contact for the entire customer experience. So, you’ll also need to be creative to troubleshoot occasional product issues, need to have the innate people-skills to resolve customer issues in a timely, professional manner, as well as the self-discipline to manage customer databases.

But don’t worry, you won’t be doing this alone. You’ll be a critical part of a dynamic team that interfaces with multiple departments. This is a position with solid potential for growth and a great opportunity to join a long-established company to gain hands-on experience in a high-value B2B client solutions and sales environment.

If you already have a genuine interest in real estate, even better. The product you will have a large ownership stake in is our Real Estate Records Search (RERS). This is a robust, growing searchable online database that provides real estate and financial professionals with insight into property characteristics, tax records, sales and mortgage histories, as well as foreclosure information for all New England states and New York.

At The Warren Group, we’re entrepreneurs comprised of smart, engaged and confident go-getters. The real estate market moves fast, and we do too. From research tools and market statistics to customized marketing lists and raw data, we offer a broad array of highly regarded solutions to a variety of industries. An equal opportunity employer, we support a friendly, casual workplace, free of harassment and offer a competitive suite of benefits. Our office is in Peabody, MA.

So, if you are this special, driven, and outgoing person who has great communications skills, creativity, the stamina to drive sales, the discipline to manage client accounts, and is team player, we should talk.

Apply with a cover letter (that will actually tell us why you’re our best candidate) and resume.

 
Position Requirements

Founded in 1872, The Warren Group is a family-owned company recognized as New England's most trusted source for real estate and financial data and industry news. Our Data Solutions division provides mission-critical market data and statistics to lenders, regulators, researchers, and real estate professionals throughout New England and beyond. In addition, we publish Banker & Tradesman, The Commercial Record, and the Registry Review.

Reports directly to the Director of Sales & Marketing.

Essential Responsibilities (not limited to):

Summary: Responsible for Real Estate Record Search (RERS) audience expansion, training, servicing and maintenance - as well as product troubleshooting, pricing and enhancements. Includes the following:

  • Create video tutorials for use online and in marketing initiatives;
  • Develop online webinars and training for both existing and new customers;
  • Conduct in-person training for our corporate subscribers;
  • Develop survey programs for existing customer feedback;
  • Develop content for monthly newsletters and social media efforts;
  • Schedule, coordinate, and facilitate seminars to educate current customers and prospects;
  • Assist with setting up new accounts in subscription platform;
  • Troubleshoot login and platform issues for new and existing customers;
  • Assist with marketing efforts identifying new industries and prospects to target;
  • Maintain prospect database and coordinate outreach within our CRM system;
  • Work with marketing team to promote product and highlight key benefits;
  • Manage customer database and reporting for expires, renewals and new customers;
  • Follow-up after sales to ensure customer satisfaction;
  • Develop relationships with trade associations and members;
  • Update and maintain marketing pages on rerecordssearch.com;
  • Develop and implement win-back campaigns;
  • Research competitive price analysis and step up programs for legacy customers;
  • Work with the product strategy department to identify new product enhancements;
  • Off-site travel required: Regional travel to industry events and customer sites;
  • Must have valid driver’s license;
  • Other duties as may be assigned.

Core Competencies:

  • One to three years of sales or client service. Knowledge of the real estate, mortgage and lending markets preferred. Bachelors’ degree and/or equivalent, relevant professional experience;
  • Outgoing and motivated, enjoys interacting with customers and providing prompt and courteous service;
  • Must have superb communication skills (oral, written and presentation);
  • Critical thinking and creative problem-solving skills, with an interest in selling within a small business environment;
  • Must be proactive, assertive and resourceful and must perform work duties with a sense of urgency and focus;
  • Must be a strong team player, while also competent to work independently with minimal supervision;
  • Highly motivated professional with ability to work with a diverse group of internal and external partners;
  • Must have strong interest in the real estate industry to understand relevant data and to monitor industry trends;
  • Must learn quickly and thoroughly with a demonstrated ability to customize solutions to meet customer needs;
  • Due to the financial and customer service nature of the position’s functions, must be detail-oriented;
  • Must be competent with multiple software programs like HubSpot, Microsoft Suite (including strong skills in Excel and PowerPoint), CRM systems and other business software, as well as internal proprietary applications;
  • Basic knowledge of email and social media marketing.

    Qualifications: To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily and demonstrate proficiency in all competencies. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Work Environment: We nourish a team-environment, where ideas and willingness to “go the extra mile” are recognized. The Warren Group is an equal opportunity employer, who supports a friendly, casual workspace, free of harassment. We are located in Peabody, MA. This is a full-time position, requiring work be performed within the company’s operating hours of 8:30-5:00, Monday through Friday, with the exception of travel to off-site events.
 
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Tags Client Services, Marketing, Sales  
Type of Employment  
Position Client Services Specialist  
Division The Warren Group Corporate  
Exempt/Non-Exempt Non-Exempt  
Location The Warren Group - Boston  
About the Organization Founded in 1872, The Warren Group is a family-owned company recognized as New England's most trusted source for real estate and financial industry news and information. The Warren Group publishes Banker & Tradesman, The Commercial Record, and many successful custom trade publications. We also operate a Data Solutions division providing mission-critical market data and statistics to lenders, regulators, researchers, and real estate professionals throughout New England and beyond.  

This position is currently accepting applications.

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