Wait! This is NOT your normal client support position, so read on. We’re looking for someone special (hence the title). We have an existing, successful real estate product that has considerable potential for growth. We’re looking for someone who believes in it as much as we do and can expand, enhance, service and maintain our audience. (The Warren Group has been in this business since 1872, so we know what we’re talking about.)
How would an ideal candidate accomplish this feat? By being creative. You’ll be creating video, online and in-person training/tutorials, client survey programs, monthly newsletters, creating/managing social media efforts, creating/conducting seminars, assisting with company marketing efforts and win-back campaigns. You’ll be providing outreach to develop relationships with trade associations and members, researching competitive price analysis, step-up programs, and identifying new product enhancements.
You’ll be the client contact for the entire customer experience. So, you’ll also need to be creative to troubleshoot occasional product issues, need to have the innate people-skills to resolve customer issues in a timely, professional manner, as well as the self-discipline to manage customer databases.
But don’t worry, you won’t be doing this alone. You’ll be a critical part of a dynamic team that interfaces with multiple departments. This is a position with solid potential for growth and a great opportunity to join a long-established company to gain hands-on experience in a high-value B2B client solutions and sales environment.
If you already have a genuine interest in real estate, even better. The product you will have a large ownership stake in is our Real Estate Records Search (RERS). This is a robust, growing searchable online database that provides real estate and financial professionals with insight into property characteristics, tax records, sales and mortgage histories, as well as foreclosure information for all New England states and New York.
At The Warren Group, we’re entrepreneurs comprised of smart, engaged and confident go-getters. The real estate market moves fast, and we do too. From research tools and market statistics to customized marketing lists and raw data, we offer a broad array of highly regarded solutions to a variety of industries. An equal opportunity employer, we support a friendly, casual workplace, free of harassment and offer a competitive suite of benefits. Our office is in Peabody, MA.
So, if you are this special, driven, and outgoing person who has great communications skills, creativity, the stamina to drive sales, the discipline to manage client accounts, and is team player, we should talk.
Apply with a cover letter (that will actually tell us why you’re our best candidate) and resume.
Founded in 1872, The Warren Group is a family-owned company recognized as New England's most trusted source for real estate and financial data and industry news. Our Data Solutions division provides mission-critical market data and statistics to lenders, regulators, researchers, and real estate professionals throughout New England and beyond. In addition, we publish Banker & Tradesman, The Commercial Record, and the Registry Review.
Reports directly to the Director of Sales & Marketing.
Essential Responsibilities (not limited to):
Summary: Responsible for Real Estate Record Search (RERS) audience expansion, training, servicing and maintenance - as well as product troubleshooting, pricing and enhancements. Includes the following:
This position is currently accepting applications.