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Collaboration and Productivity Tools Manager 

About the Organization Since 1986 LERETA's nationwide team of real estate tax and flood professionals has provided the mortgage and insurance industries the fastest, most accurate and complete access to property tax and flood information across the nation. With 5.8 million tax loans and over 12 million flood loans under service, LERETA is an industry leader committed to service excellence and providing cost-effective solutions to customers.  
Open Date 8/20/2019  
Position Collaboration and Productivity Tools Manager  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Category Information Technology  
Location Covina  
Req Number INF-19-00014  

Summary Objective

Administers toolsets used for workflow, SDLC project management and ITSM task management. Responsible for planning, directing and conducting the analysis of complex business problems/requirements to be solved with systems/application/automation. Applies knowledge of the entire business and systems capabilities to improve and resolve challenges and issues.

Essential Functions

• Leads the design, implementation, and maintenance of complex solutions.

• Develops and analyzes highly complex system standards, thresholds, and recommendations to maximize system performance.

• Works closely with end users to gather requirements and enhance the systems.

• Evaluates products and upgrades for appropriateness. Oversees and implements system upgrade strategies.

• Performs analysis on application usage.

• Researches current systems technology and serves as subject matter expert on complex systems processes and procedures.

• Provides monthly training sessions at all offices to assure that everyone is properly trained on all tools.

• Keeps process and other related documents updated.

• Provides technical leadership to appropriate personnel on highly complex system administration activities.

• Provides technical solutions and escalated support for non-routine, highly complex technical issues.

• Documents architecture and procedure.

• Creates and updates reports and charts based on JIRA data.

• Setts up monitoring of all tools to proactively correct any issues that may arise.

This position will perform other duties as assigned based on the needs of the department.

Position Requirements

Core Competencies

• Proven ability to support a dynamic environment with highly visible implications of work.

• Understanding of Atlassian tools and how they fit together along with governance.

• Ability to prioritize across various tasks, manage changes in daily workload, and guide multiple teams.

• Excellent communication (verbal & written) and partnering skills with both technical & non-technical users.

• Possess an understanding of IT Project Management.

• Familiar with SQL, JavaScript, Python, and Java.

• Willingness to learn new processes and the ability to quickly adapt to changes.

• Knowledge of ITIL Service Management.

Required Education & Experience

• BS required.

• 5+ Years’ experience administering Atlassian applications fast paced, multi-program organization.

• Integration experience with 3rd party applications.

• Experience in continuous improvements and agile methodology.

EOE Statement We are an Equal Employment/ Affirmative Action Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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