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Customer Service Representative 

About the Organization Allied Oil & Supply, Inc. is a family owned business head-quartered in Omaha, NE. Allied Oil is a lubricant distribution business which sells to the passenger car, truck, and manufacturing segments. The company's six branches sell and distribute premium branded product such as: Shell, Petro-Canada, Chevron, Valvoline, Premium Blue, CAT, Bio Blend, & Allied private label. The company has locations in Omaha, NE, Sioux Falls, SD, Des Moines, IA, Kansas City, MO, Joplin, MO, and Wichita, KS.  
Location Kansas City  

Summary: Provides a positive customer experience and assists our Account Managers by performing the following duties.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.
• Prioritize customer needs and communicate that to the service department staff.
• Answers inbound customer service calls, responds to customer emails concerning price quotes, placing orders and status of orders
• Enters and oversees orders to ensure timely delivery or service
• Coordinates all unscheduled deliveries with warehouse personnel, delivery and customer
• Notifies customers regarding special delivery instructions
• Checks product availability for pending/aging orders and monitors customer back orders
• Finalizes orders and ensures payments are posted
• Resolves customer service concerns after determining root cause of the concern and escalates customer issues requiring extensive problem solving
• Coordinates common carrier deliveries including LTL, UPS and courier services
• Promotes current marketing efforts by up-selling products and services
• Works with Inside Sales personnel to ensure proper handling of new customers

Position Requirements Education and Experience Requirements:
• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
• Proficient in the use of Microsoft Office applications (Word, Excel)
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Position Customer Service Representative  
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Created By Thomas Emmel  
Number of Openings 1  
Number Filled 0  
Exempt/Non-Exempt Non-Exempt  
Hiring Manager(s) Shannon Johnson  
Req Number CUS-19-00001  
Open Date 4/5/2019  

This position is currently not accepting applications.

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