POSITION SUMMARY: BASIC FUNCTION
The RagingWire Global Sales Engineer provides pre-sales technical support to the Global sales team. The Global Sales Engineer is specifically focused on helping close large wholesale and hyper scale business via data center and wholesale product knowledge, presentation, solution design, quoting, and leading tours of the RagingWire facilities. Solutions are win-win focused to maximize RagingWire and customer's value.
ESSENTIAL DUTIES & RESPONSIBILITIES
Demonstrates expert understanding of data center design concepts and differentiators (high dense cooling, maintainable fault tolerant power, security redundancy, etc.).
Effectively leads wholesale solution requirement gathering sessions with clients and vendors.
Designs and documents customer solutions/environments based on specific customer requirements.
Reviews lease terms and aligns with the customer's technical requirements.
Hosts tours of the RagingWire data centers.
Identifies best use of the RagingWire wholesale products to develop solutions to meet and exceed customer requirements.
Interfaces with multiple teams and translate between them (operations, engineering, construction, marketing, IT etc.).
Participates in customer meetings and assists regularly in telling the RagingWire story.
Creates and edits pricing quotes quickly and accurately.
Responds to, maintains, and stores answers to technical RFP questions.
Writes a Scope of Work and Bill of Materials to support the fit-out of wholesale customer spaces.
Identifies and approves 3rd party contractors to provide customer facing infrastructure across all geographic locations where RagingWire operates.
Reviews RFP/quotes provided by 3rd party contractors and makes recommendations based on customer requirements and RDC requirements including margins.
Assists in facility space planning and management.
Develops and hosts technical training.
Trains SEs and Sales on how to host data center tours, with a focus on a wholesale delivery model.
Occasionally works the RagingWire booth at industry trade shows and events.
Performs special projects related to the Solutions Engineering function as assigned by management.
Regular onsite, predictable attendance is essential for satisfactory performance.
KNOWLEDGE, SKILLS & ABILITIES
Must be a master story teller and presenter.
Comfortable speaking/presenting to groups of all sizes.
A thorough understanding of modern data center and IT client requirements and environments with a primary focus on wholesale customers and their data center requirements.
Proficient with software application such as AutoCAD, CFD Modeling, Visio, Word, Excel, Power Point, Project Outlook, Sharepoint and Salesforce.
Able to work in a team/cross-team/multi-site environment.
Manages stress and/or fast-pace effectively.
Excellent problem solver/creative thinker.
Engages customers to extract critical technical and business drivers that may position client deliverables.
Effective at working with 3rd party contractors and vendors to aid in the design of large customer infrastructure deployment requirements.
Ability to develop and write a bill of materials and scope of work to meet large customer infrastructure deployment requirements.
Maintains familiarity with competitive offerings in order to effectively position products and solutions in a competitive environment.
Must possess effective oral and written communications and strong analytical and problem-solving skills.
EDUCATION & EXPERIENCE
Requires a High School diploma or GED.
Requires an engineering or technical Bachelor's degree or equivalent education and/or work experience in computer-related field usually obtained with 4-5 years of related technical sales experience.
Requires minimum of 10+ years of experience with multiple data center operators.
Prior technical sales support experience in a wholesale data center environment is a must.
Ability to walk and deliver and technical tours throughout data center footprint.
Primarily sitting with some days extensive walking.
Able to hear and speak into a telephone.
Close visual work on a computer terminal.
Dexterity of hands and fingers to operate computer keyboard, mouse, and other technical instruments.
Ability to lift or carry objects up to 20 lbs.
Standard office environment with walking in Data Center environment with varying temperatures and loud noises.
Extensive daily usage of workstation or computer.
Up to 25% travel possible.
Works on-site with some visits to customer premises as needed.
Must possess a current, valid state-issued driver's license.