Share Email Opening Title System Administrator - Service Management  Category Information Technology   Description STR is a privately-owned, rapidly growing business focused on research and development (R&D) for the defense and intelligence communities. STR has approximately 250 employees at sites in Woburn, MA, Dayton, OH, and Arlington, VA. We are a nationally recognized leader in research areas including data analytics, sensors and signal processing, electronic warfare, cyber, video and image understanding, command and control, and precision navigation. Several programs have transitioned advanced technology to military and intelligence users. While our primary focus is on serving US Government customers, we are pursuing commercial applications as well. STR performs advanced research and development using program analysis, optimization, artificial intelligence, and formal methods for the cybersecurity and resiliency of cyber-physical systems. Targeting the hardest security challenges facing our national defense, STR is developing cutting-edge capabilities in safe languages for multi-level security, vulnerability analysis, and defensive software and systems design. Job Description: Provides efficient and effective first line of support for local, remote and mobile staff. Identify, research and resolve technical issues for users in a positive manner. Add to the IT knowledge base with clear/concise/detailed entries. Treat every issue as an opportunity to educate the end-user. Maintain an accurate inventory of hardware and software licenses. Perform hands-on diagnostics at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Test issue remediation to ensure problem has been adequately resolved. Perform post-resolution follow-ups, time permitting. Create and/or maintain end-user documentation on procedures and how-tos. Creation and administration of Active Directory user accounts. Provision new computers for employees. Create and test new images for Windows and Mac Operating Systems. Help in maintaining scanners, copiers and workstations. Provision phones and voicemail boxes (mobile and office). Support summer intern program. To include configuration of computers, administration rights, first line support, and equipment reconciliation when the internship is complete. Administrate and help manage the ITSM system. Assign tickets, remediate ones for desktop services, and populate the Asset Management system. Order software and hardware for users and maintain a stockage objective for general consumption items. Support the IT Team with duties as necessary to include server, user and network administration. Create linux accounts and manage groups, home directories, and access. Collaborate with IT Team. Minor off hours duties/on-call hours as necessary. Other duties as assigned.   Position Requirements Qualifications: 1 – 3 year's applicable experience. Strong team player with the ability to adapt to a quickly changing environment in a rapidly growing company. Excellent problem solving, time management and organizational skills; ability to prioritize work and meet customer demands and deadlines. Exceptional customer service, interpersonal skills, and desire to learn. Self-motivated with strong analytical, diagnostic, and troubleshooting skills. Experience in supporting desktop operating systems including Windows 8.1, Windows 10, and Mac OSX (El Capitan and above). Familiarity with Linux is a plus. Experience in supporting typical business and engineering applications (ex. Microsoft Office, Matlab, Visual Studio, VMWare and other scientific/engineering applications) and hardware (mostly Dell and Apple laptops). Intermediate Active Directory skills, capable of managing user accounts, printers and other resources. Helpdesk and/or Desktop certifications desirable. Ability to obtain Security Clearance STR seeks to provide an outstanding work environment for its employees with excellent benefits and competitive compensation. Full-time employees enjoy 401(k), profit sharing, health and welfare benefits, subsidies for training and conference attendance to foster continued learning and development, and a casual yet technically challenging work environment. STR is dedicated to fostering a diverse and inclusive workforce where all employees, regardless of race, ethnicity, gender, neurodiversity, or other personal characteristics, feel valued, included, and empowered to achieve their best. We recognize that each employee’s backgrounds, experiences, and perspectives are essential for providing our customers with innovative solutions to challenging national security problems. STR’s commitment to attracting, retaining, and engaging talented and diverse professionals is demonstrated by our participation, sponsorship, and support in local and national minority organizations.   About the Organization Systems & Technology Research (STR) is a rapidly growing technology company with locations north of Boston, MA, Arlington, VA and near Dayton, OH. We specialize in advanced research and development for defense, intelligence, and national security, trying to understand how to protect our society: from stopping malicious botnet attacks, to understanding cyber vulnerabilities, providing next generation sensors, radar, sonar, communications, and electronic warfare to developing artificial intelligence algorithms and analytics to make sense of the complexity that is exploding around us. STR is committed to creating a collaborative learning environment that supports deep technical understanding and recognizes the contributions and achievements of all team members. Our work is challenging, but you go home at night knowing that you pushed the forefront of technology and made the world a little safer. We recognize that the world is changing, that it is becoming more connected than ever before, making things change faster than before, and reshaping society in the process. We all want to understand this changing world and leave it better for our work. We're not just any company. Our people, culture, and attitude along with their unique set of skills, experiences, and perspectives put us on a trajectory to change the world. We can't do it alone, though - we need fellow trailblazers. If you are one, join our team and help to keep our society safe!   EOE Statement STR is fully dedicated to hiring the most qualified candidate regardless of race, color, religion, sex (including gender identity, sexual orientation and pregnancy), marital status, national origin, age, veteran status, disability, genetic information or any other characteristic protected by federal, state or local laws. If you need a reasonable accommodation for any portion of the employment process, email us at appassist@stresearch.com and provide your name, phone number and email address. US Citizenship is required for all positions.   This position is currently not accepting applications. To search for an open position, please go to http://SystemsTechnologyResearchLLC.appone.com

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