Share Email Opening

PT Spa Guest Service Representative 

Category Hotel and Retail  


Assist guests with the reservations and check-in process in a courteous and polite manner.

Accurately book, change, and cancel spa appointments.

Assist guests with payment of services and retail in an efficient and timely manner.

Properly open and close each shift according to Standard Operating Procedures.

Ensures that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company's assets.

Works with the other departments to ensure a high level of guest service.

Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation.

Maintains a working knowledge of the Company's property, as well as special events on and near property, in order to advise guest of the same, whenever possible.

Answer the phone promptly and use the guest's name throughout the phone conversation.

Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.

Responds to guest requests, complaints or inquiries professionally, courteously and promptly.

Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.

Maintain a clean, safe, fully stocked and well organized work area.

Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.

Ensures a maximum level of guest service and satisfaction is achieved and maintained.

Operates phone system accurately and efficiently.

Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing of accounts.

Responsible for maintaining a consistent, regular attendance record.

Must cross train in various spa departments including the locker room and fitness center.

Maintain a positive attitude and contribute to a quality work environment.

Regularly attend, participate in and support training and staff meetings for the spa.

Assist in all areas of the spa operation as requested by management.

Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Position Requirements  
Full-Time/Part-Time Part-Time  
Shift -not applicable-  
Position Spa Guest Service Representative  
Division Grand Casino Hinckley  
Close Date 5/15/2019  

This position is currently not accepting applications.

To search for an open position, please go to


Other Jobs Within Same Category
Bell Desk Associate in Onamia, MN
Posted on: 7/9/2020
[Apply Now]

Hotel Rooms Controller in Hinckley, MN
Posted on: 7/8/2020
[Apply Now]

Hotel Bell Person in Hinckley, MN
Posted on: 7/8/2020
[Apply Now]

Hotel Front Desk Rep in Onamia or Hinckley, MN
Posted on: 7/8/2020
[Apply Now]

Hotel Room Attendant in Hinckley, MN
Posted on: 7/6/2020
[Apply Now]

Other Jobs Within 60 Miles
Security Officer in Hinckley, MN
Posted on: 6/30/2020
[Apply Now]

Security Officer in Onamia, MN
Posted on: 7/1/2020
[Apply Now]

Food & Beverage Manager in Onamia, MN
Posted on: 7/1/2020
[Apply Now]

Server/Bartender in Onamia, MN
Posted on: 7/1/2020
[Apply Now]

Line Cook in Onamia, MN
Posted on: 7/1/2020
[Apply Now]

Follow us

AppOne.comTM   copyright©1999-2020 HR Services, Inc.
Click here for technical assistance.