ESSENTIAL DUTIES OF THE POSITION:
Assist guests with the reservations and check-in process in a courteous and polite manner.
Accurately book, change, and cancel spa appointments.
Assist guests with payment of services and retail in an efficient and timely manner.
Properly open and close each shift according to Standard Operating Procedures.
Ensures that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company's assets.
Works with the other departments to ensure a high level of guest service.
Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation.
Maintains a working knowledge of the Company's property, as well as special events on and near property, in order to advise guest of the same, whenever possible.
Answer the phone promptly and use the guest's name throughout the phone conversation.
Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available.
Responds to guest requests, complaints or inquiries professionally, courteously and promptly.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean, safe, fully stocked and well organized work area.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Ensures a maximum level of guest service and satisfaction is achieved and maintained.
Operates phone system accurately and efficiently.
Prepares shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing of accounts.
Responsible for maintaining a consistent, regular attendance record.
Must cross train in various spa departments including the locker room and fitness center.
Maintain a positive attitude and contribute to a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of the spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.