Share Email Opening Title Open Door Coordinator  Position Open Door Coordinator   Full-Time/Part-Time Full-Time   Base Wage $13.00 - $14.00 per hour based on education and experience level   Description Summary The Open Door Coordinator is responsible for performing professional casework duties and provides self-sufficiency evaluation for individuals and/or families experiencing an immediate crisis. This position is responsible for the completion of needs assessments, assisting customers in identification of skills, strengths, motivation, supports, etc., in achievement of self-sufficiency. In conjunction with the customer, the case-manager establishes a responsibility and service plan addressing barriers to self-sufficiency. Identifies appropriate community resources, ensures clients receive the necessary transitional and long-term services. Examples of Essential Functions include the following. Other duties may be assigned. Participates in all required orientation, trainings, meetings, and both internal and external Open Door activities. Manage caseload to meet expected outcomes and deliverables with case plans that establish SMART goals and demonstrate success criteria. Provides needs assessment on new customers, schedules customer appointments, generates closure letters and creates and maintains customer files which includes bookkeeping. Evaluates customer's level of self-sufficiency; determines appropriate level of independent need to become self-sufficient; verifies needs for crisis assistance for food, clothing, shelter, utilities, child care and other client needs; arranges delivery and payment for goods and services; connects customers with public and private community resources for employment; monitors progress for successful follow-through; counsels customers through the process of goal achievement; provides feedback and encouragement; assists in problem-solving and crisis management; provides counseling and resources to customers in need. Identifies areas of potential risk to self-sufficiency including child safety, substance abuse, health issues, etc.; provides case management to coordinate transitional, temporary or long-term services from the continuum of services offered through DHS as well as Open Door community partners; coordinate the activities of the case when multiple service providers are involved. Completes controlled work assignments involving practical application of a professional discipline, including research, data collection, and analysis and report preparation. Determines, based upon appropriate evaluation reports, results of testing, and state and federal rules programs in which may qualify for; maintains records, documents the focus of the session; interprets customer's educational and other background information, previous work experience, special interests, social and economic circumstances, personality traits and attitudes. Determines initial eligibility of the customer for categories of DHS and other public assistance programs, at the point of intake; verifies or receives verification of the collected information; interviews applicant in a personal interview to obtain additional information in order to make eligibility decisions; explains and interprets eligibility requirements to Open Door customers; makes referrals to appropriate service areas; makes contacts with appropriate social service agencies to verify and identify eligibility factors and to determine special needs of applicants. Refers customers to appropriate DHS/community providers and continues to provide support until customer meets their goals. Responds to routine inquiries from customers, maintains phone contact and initiates correspondence to determine changes in client's status; records case status changes, such as change in address, unit composition, food stamp and medical eligibility; updates data pertaining to assigned case load by completing and filing all case records; makes appropriate entries in case records of all actions taken; ensures that documents placed in record are accurate and complete. Understand the emotional, environmental and psychological problems confronting individuals that are facing crisis, able to relate to people of all ethnic backgrounds Work both autonomously as well as in a team and in a fast-paced environment. Competencies Accountability / Dependability - Believes in own capabilities and knowledge to effect positive outcomes and succeed even where others may not; demonstrates that attitude in performing day-to-day duties. Is dependable to be at work on time every day and in attendance as necessary. Customer Focus and Community Relationships- Understands the critical need to keep the ultimate goals of customer satisfaction, retention, and brand excellence in mind, while performing day-to-day duties and in all communications, both internal and external. Understands the critical role of positive, collaborative partnerships with families, colleagues, and community service agencies. They use their knowledge of family and social systems to create reciprocal, productive interpersonal relationships that recognize and enhance the contributions of family, program, and community participants. Personal / Professional Learning & Development - Displays an on-going commitment to learning and self-improvement, with particular emphasis on developmental areas that are job and/or organization-relevant. Identifies themselves as professionals and conduct themselves as members of a significant, expanding, and changing profession. Professional attitudes evolve with experience, professional development, and advances in the profession. Position Knowledge - Displays specialized and/or in-depth skills, knowledge, or judgment associated with position. Includes awareness and possession or mastery of special facts, practices, manual skills and techniques, and decision-making methods. How well the employee is knowledgeable of services, policies, and procedures. Communication Skills - Expresses him/herself using clear, effective, and efficient language. Listens patiently and attentively. Adapts to the purpose of the communication with appropriate style, substance, detail, and confidence Decision Quality/Problem Solving - Makes attempt to problem solve and thus make sensible decisions in a timely manner. Ability to recognize and identify treatment for risk indicators and establish model approaches for problem solving. Emotional Intelligence - Recognizes the emotions of one's self, of others, and of groups, with an acute awareness of what emotions will be triggered by different behaviors or issues. Is able to use appropriate control and adjust one's emotions to the specific situation so as not to act irrationally or inappropriately. Leveraging Tools/Resources - Scopes out what is needed for each assignment or work activity, while identifying and making appropriate use of people and other organizational resources / tools that can be leveraged Promoting Innovation - Brings the creative ideas of others to appropriate levels of consideration, and champions those ideas at executive levels if warranted; facilitates brainstorming and idea-vetting.   About the Organization Mission SAL Community Services (SALCS) strengthens children, families, and individuals to build and enhance thriving communities. About Us SALCS operates Skip-a-Long Child Development Services - early care and education centers in Iowa and Illinois, The Home Child Care Network - a network of licensed and license-exempt home child care providers in both the Quad Cities and Peoria areas, Open Door - a crisis assistance program funded by IDHS to help individuals and families in crisis navigate local social services, SAL Child Care Connection - the child care resource and referral program in Peoria, IL, the Child Care Resource and Referral of Midwestern Illinois that serves the Illinois Quad Cities and surrounding counties, and Early Head Start Child Care Partnerships that serve Rock Island, Henry, and Mercer Counties in Illinois. SALCS is at the forefront of public policy and issues regarding early care and education and individual and family social services, and is dedicated to making sure all families have what they need to be successful, regardless of financial means.   EOE Statement SAL Community Services is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and shall occur without regard to actual or perceived race, creed (including religious dress and grooming practices), color, religion (or for requesting an accommodation for a religious belief), sex, age, ancestry, national origin, genetic information (as defined in Title II of the Genetic Information Nondiscrimination Act of 2008 (GINA)), military status or discharge status, veteran status, qualified disabled veteran status, sexual orientation, gender identity or gender expression, transgenderism, marital status, citizenship status, familial status, physical or mental disability (or for requesting an accommodation for a disability), association with a disabled person(s), medical condition (including HIV or AIDS status, cancer related or genetic characteristics) arrest record (unless doing so violates contractual, funding, or licensing requirements), order of protection status, pregnancy (including conditions related to childbirth or breast feeding), homelessness or any other characteristic protected by applicable federal, state, or local law.   Location Open Door - IA Quad Cities   Exempt/Non-Exempt Non-Exempt   Open Date 4/2/2019   This position is currently not accepting applications. To search for an open position, please go to http://SALFamilyandCommunityServices.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles -- None found -- Follow us See who works here:

 

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