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Director of Customer Success 

Number of Openings 1  

That's our mantra at PFL: Help our customers be more successful. It’s a part of our core, deep in our DNA. In the beginning, that meant state-of-the-art manufacturing and custom print solutions to fit each customer’s unique need. As we grow, making our customers successful means developing technology solutions that change the way they connect with prospects and drive results. Combined, our custom print solutions and SaaS offerings are carving out new categories in marketing automation and sales enablement to help those we serve achieve their business goals. PFL employs 200+ employees in manufacturing, sales, marketing and software development, and has been creating a great place to work in a great place to live for 18 years.

Who you are:

You desire to be part of a company on the cutting edge of creating a new category within the marketing technology sector. It is important that you thrive in a fast-moving, entrepreneurial environment because you are flexible, adaptable, articulate, and think quickly on your feet. You work hard and are self-motivated. You are professionally persistent and always do the right thing for the customer. You are focused on customer results and growing your company’s revenue and profit. You have led an Account Management team and a proven track record of driving revenue through programs, renewals and additional services.

Some of the things you will be doing for us:

  • Work with internal departments to ensure perfect customer service
  • Coach and train selling skills to CSM teams to help drive additional programs and revenue
  • Guide a team of Customer Success Managers in addressing customers’ needs driving success and expansion in our customer accounts
  • Be the “voice of PFL” in customer visits and meetings alongside CSMs
  • Guide CSMs to challenge customers to drive results with their purchased solution by pitching new programs and campaigns
  • Monitor and analyze key MarTech metrics
  • Serve as an escalation point for complex customer issues
  • Manage performance, provide mentoring and professional growth of direct reports
  • Collaborate with the senior leadership team

Your skills:

  • Proven success leading a team of Account Managers or "Farmers"
  • Experience in a Sales leadership function
  • Unbeatable listening, verbal and written communications skills
  • Advanced business acumen
  • Ability to build and maintain strong cross department relationships in customer company
  • Knowledgeable about marketing technology and marketing automation
  • Advanced expertise in customer success, SaaS and marketing technology

Ability to ask for, and gain commitment from customers, and ability to coach the same skills in CSMs

Minimal Travel required

The rest of the stuff: Compensation based on experience. Full-time position with complete benefit package including health, 401K, disability, vacation, etc.

Click Apply Now below or email a resume to!

Category Sales and Marketing  
Full-Time/Part-Time Full-Time  
EOE Statement is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, national origin, ancestry, gender, gender identity, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, or any other factor protected by law. complies with the law regarding reasonable accommodation for handicapped and disabled employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discriminations.  

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