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Slot Service Supervisor (FT/Rotating) 

Category Slots  


h Personally perform and ensure Associate accountability in building relationships with the Guests through the following steps: Always greet the Guest in a friendly fashion, ensuring eye contact and a smile. Take care of the Guest's needs. Close with a friendly comment.

h Ensure optimal Guest Satisfaction through prompt, courteous and efficient service, and by promoting Guest Satisfaction as the number one priority for the Staff.

h Ensure that slot area is clean and comfortable for the Guests in all respects, including temperature, sound levels, and safety issues.

h Monitor all slot equipment ensuring that it is functioning properly, and communicate concerns to appropriate Slot Manager,

h Monitors all aspects of the Slot Operations and ensures the best possible experience for the Guests.

h Educate, coach, and document performance effectiveness of Slot Service Associates and follow through appropriately. Ensure that Associates are performing to acceptable standards, consistently working to raise individual levels of effectiveness.

h Promote an environment of teamwork with all casino Associates and ensure mutual trust and respect.

h Ensure two-way communications with Slot Service Associates and Managers, ensuring that each is well informed of critical and important events.

h Support, educate and ensure compliance on all department and company initiatives and policies and procedures.

h Understand and ensure compliance with all gaming regulations (Federal, State, and Band Statutes) and with Grand Casino's internal controls, policies and procedures.

h Stay abreast of all promotions and events to actively inform and educate Guests and Associates.

h Responsible for maintaining a consistent, regular attendance record and for presenting self in a professional manner both on and off property.

h Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training Associates; planning, assigning, and directing work; appraising performance; coaching and counseling Associates; addressing and resolving concerns.

h Present a professional image and display friendly, enthusiastic and positive qualities

h Must adhere to policies or performance of duties to ensure ongoing Title 31/BSA compliance.

h Responsible for following all relevant DGR's.

h Perform other duties as assigned.


h Directly supervise Slot Service Associates.


h Maintain a consistent and regular attendance record.

h Encourage mutual respect among associates by setting positive examples.

h Maintain a professional reputation in the company and community.

Position Requirements


h To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


h High School Diploma or ability to pass our Basic Skills Assessment.

h One (1) year slot experience and previously completed all Supervisory courses offered through E&P or two (2) years of experience as a supervisor/manager required.


h Strong communication skills both verbally and written required, must demonstrate ability to compose a memo.

h Computer-literate with specific proficiency in Microsoft applications required.


h Must be able to pass company pre-employment Drug and Alcohol test.

h Must be able to secure license from Gaming Regulatory Authority.

h Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Full-Time/Part-Time Full-Time  
Shift Rotating  
Position Slot Service Supervisor  
Division Grand Casino Mille Lacs  
Close Date 4/18/2019  

This position is currently not accepting applications.

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