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Optical Sales Associate 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Optical Sales Associate  
Full-Time/Part-Time Full-Time  

Function: Working under the direction of the Office Manager of Optometry and supervision of the Opticians, the Optical Sales Associate is primarily responsible for greeting patients and assisting patients in the selection of glasses frames. Other duties include sending frames to lens manufacturers, communicating with patients regarding glasses order status, dispensing glasses to patients and ensuring they are adjusted properly to fit the patient's face, collecting and entering payments, monitoring voicemails, and maintaining stock displays and inventory.

Primary Responsibilities:

1. Assist patients with optical needs and orders

  • Measure patients' pupillary distance, and optical centers of eyes, using supplied measuring devices
  • Assist patient with selecting frames; measure patients for size of eyeglasses and coordinate frames with facial and eye measurements and optical prescription
  • Recommend specific lenses, lens coatings, and frames to suit patient needs
  • Instruct patients on how to care for and handle their eyeglasses and sunglasses

2. Maintain accurate optical records and inventory

  • Maintain records of patient prescriptions, work orders, and payments
  • Perform administrative duties such as tracking inventory and sales, and performing simple bookkeeping
  • Maintain and track optical inventory and products
  • Arrange, maintain, and stock optical displays

3. Provide excellent customer service

  • Greet each patient that enters the Optical Shop in a welcoming, professional, and cheerful manner
  • Act as a first point of contact for patients with questions or concerns
  • Effectively communicate patient needs and desires to Opticians to ensure a seamless patient experience
  • Foster positive relationships with patients
  • Assess patient needs, meet quality standards for services, and evaluate and ensure patient satisfaction
  • Place a high value on excellence in personal and departmental performance

4. Meet agency participatory expectation

  • Adhere to all agency and departmental policies and procedures
  • Participate in quality assessment and improvement activities as requested
  • Adhere to the highest principles of patient and client confidentiality, following HIPAA guidelines
  • Adhere to established safety policies, procedures and precautions
  • Attend all required meetings, in-services and professional trainings

5. Perform other related duties as required

Compensation & Benefits:

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.

LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

Number of Openings 1  
Position Requirements
  • High school diploma or equivalent
  • 1-2 years’ experience in a retail establishment
  • Knowledge of principles and methods for showing, promoting, and selling products
  • Demonstrated computer skills (e.g. Microsoft Word, Excel, and Outlook)
  • Knowledge of administrative and clerical procedures and systems, including managing files and records, and effective and detailed documentation
  • Ability to work independently and collaboratively in a team environment
  • Ability to work collaboratively with Opticians and the Office Manager of Optometry
  • Ability to respond constructively to pressure situations and time limits
  • Experience working with an ethnically, culturally, and racially diverse work staff preferred
  • Ability to work harmoniously with diverse groups of individuals required
Category Retail  
Number Filled 1  
Location Optometry - Fenway (Ansin)  
Shift -not applicable-  
Req Number RET-19-00007  

This position is currently not accepting applications.

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