PURPOSE OF POSITION: Provide research and recovery of real estate documents as requested by clients and/or internal departments.
KNOWLEDGE:
Knowledge of internal workflows and procedures specific to the organization (typically learned on the job);
Proper usage of the English language (both verbal and written), to include grammar and punctuation;
Microsoft Office (i.e., Word, Excel, and Outlook), and internet research;
SKILLS/ABILITIES:
Good communication (both verbal and written) and interpersonal skills;
Research and follow instructions, as well as an ability to make routine decisions based on instruction and information provided;
Proficient and accurate word processing and data entry (alpha and numeric) skills;
Ability to read, write, interpret written and verbal English instruction, and demonstrate the ability to work with minimal supervision;
Read and comprehend simple instructions, short correspondence and memos;
Organize and prioritize workload, ensuring deadlines are met;
Ability to work in a fast pace, team-oriented environment;
Flexible, and adaptable, with the ability to work independently or in a team setting;
Ability to work a structured work schedule; however, depending on the workload, the schedule could change;
Ability to operate various office equipment (e.g., telephone, fax, printer, 10-key, PC, etc.)
ESSENTIAL FUNCTIONS:
Provide research and recovery support as requested by clients and internal departments;
Work with large volume spreadsheets;
Maintain high level of quality service for customers
Maintain periodic reports for multiple clients
Other duties as assigned/directed by Operations Manager
QUALIFICATIONS/EDUCATION/EXPERIENCE AND TRAINING:
High school diploma or GED. Knowledge of mortgage industry desired.
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