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Accounting Operations & Dispatch 

Location Details Position located at the Corporate Offices near Midtown and blocks from downtown. Public transportation available.  
Full-Time/Part-Time Full-Time  

Position Summary

Primarily responsible for FBG dispatch and vendor management operations. Provide customer service to customers, account managers, and vendors. Support the accounting team with accounts payable data entry, small customer billing, and prepare sales tax filings.

Essential Duties and Responsibilities

Dispatch/Customer Service

  • Receive incoming building maintenance work requests from customers or account manager by phone or email and process in centralized database
  • Provide responsive customer service; answer calls quickly, professionally and pleasantly
  • Dispatch the appropriate vendor for work requested
  • Provide detailed review and tracking of work orders, as requested
  • Provide after-hours dispatch coverage
  • Work closely with the accounting team members and account managers to ensure work orders are completed accurately and timely

    Vendor Management
  • Manage and maintain vendor information in dispatch and accounting systems
  • Assist with vendor approval process
  • Onboard and manage vendors
  • Create and manage vendor accounts
  • Create and manage vendor documentation, including W9s, insurance certificates, vendor information forms, Vendor updates/changes, etc.
  • Ensure that Vendors meet and maintain established insurance requirements
  • Communicate effectively and consistently with Vendors and internal account managers on work order status, updates, etc. by phone, email, and in person
  • Ensure company-wide needs for due diligence, risk management, and continuing Vendor monitoring are being accomplished
  • Assist with RFPs

  • Assist with Accounts Payable data entry
  • Perform small customer billing
  • Prepare Sales Tax filings for numerous states on a monthly, quarterly, and annual basis
Shift Specific M-F 8AM-5PM with some on call hours.  
Pay Rate: $20.00 to $23.00 per hour depending on experience.  
About the Organization FBG Service Corporation, founded in 1960, is an employee-owned industry leader in commercial cleaning and facilities maintenance. You will enjoy flexible schedules, benefits and reward programs. Start investing in your future with our many development opportunities. Come grow with us!  
Req Number ACC-19-00001  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identification, sexual orientation, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently accepting applications.

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