We are seeking a detail-oriented and organized help desk technician to join our growing law firm. In this entry-level position, you will be responsible for providing technical assistance to our end users while providing excellent customer service.
Help Desk Duties and Responsibilities;
Monitor and respond quickly and effectively to requests received through the IT helpdesk system Zendesk.
Respond to customer queries by phone and responding to the ticket.
Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
Document steps used to resolve the ticket.
Work through the problem-solving process with customers, empowering them to do the same in the future.
Report any significant and recurring issues to IT Manager.
On-call rotation with senior technician.
Know when you need to escalate an issue to a more senior tech.
Set up of new hire desks and assist with moves.
AAS in IT or 6 months to 1 year of similar experience.
1-2 years of customer service experience
Ability to diagnose and resolve basic computer/technical issues
Excellent oral and written communication skills.
Work well with a team.
Be a quick learner and have the willingness to take on new tasks and help where needed.
Knowledge of basic networking.
All Full time employees receive a lucrative benefit package including Health, Dental, Vision, Orthodontia, STD, LTD, Life, 401K, and continuing educational opportunities.