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Title

Help Desk Technician 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Job Description:

We are seeking a detail-oriented and organized help desk technician to join our growing law firm. In this entry-level position, you will be responsible for providing technical assistance to our end users while providing excellent customer service.

Help Desk Duties and Responsibilities;

Monitor and respond quickly and effectively to requests received through the IT helpdesk system Zendesk.

Respond to customer queries by phone and responding to the ticket.

Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware

Document steps used to resolve the ticket.

Work through the problem-solving process with customers, empowering them to do the same in the future.

Report any significant and recurring issues to IT Manager.

On-call rotation with senior technician.

Know when you need to escalate an issue to a more senior tech.

Set up of new hire desks and assist with moves.

Qualifications:

AAS in IT or 6 months to 1 year of similar experience.

1-2 years of customer service experience

Ability to diagnose and resolve basic computer/technical issues

Excellent oral and written communication skills.

Work well with a team.

Be a quick learner and have the willingness to take on new tasks and help where needed.

Knowledge of basic networking.

Benefits:

All Full time employees receive a lucrative benefit package including Health, Dental, Vision, Orthodontia, STD, LTD, Life, 401K, and continuing educational opportunities.

 
Position Requirements  
Full-Time/Part-Time Full-Time  
Shift  
Position Help Desk Technician  
Location Edwardsville Main Location  
About the Organization  
EmpID None Specified 


This position is currently not accepting applications.

To search for an open position, please go to http://GoriJulianLawFirm.appone.com



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