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Field Service Telephone Technician  

About the Organization Allen Corporation of America, Inc. is a professional services company offering industry-leading information technology, logistics, and training solutions to the private and public sectors. Founded by A. Carl von Sternberg, Allen is a small business with headquarters in Fairfax, Virginia and offices throughout the United States. Allen's rapid growth has been fueled organically and through key acquisitions. Allen has been recognized both regionally and nationally with awards from Washington Technology and Inc. magazines, Washington Business Journal, and Deloitte and Touche. Allen's attention to detail and superior contract performance have earned it a reputation as a leader in the fields of logistical operations, information technology security, training, network engineering, and telecommunications. Allen's team of experienced project managers, architects, IT specialists, security experts, software developers, and trainers are vendor and industry certified. These subject matter experts design and deliver innovative and cost-effective solutions which address the business needs of our clients.

WetStone Technologies is a wholly-owned subsidiary of Allen Corporation, and is an industry leader in cyber security research and solutions for the digital investigator, including training and award-winning products for malware and steganography investigation, live forensics, intrusion detection, and secure time.  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, disability status, protected veteran status or any other characteristic protected by law. Religious discrimination includes failing to reasonably accommodate an employee’s religious practices where the accommodation does not impose undue hardship.

Allen Corporation of America uses E-Verify in its hiring practices to achieve a lawful workforce.  
Internal Requisition Number 04-2019-001  
Pay Rate  
Shift Days  
Location Lebanon, PA  
Position Field Service Telephone Technician  

SUMMARY: Provides Communication system and software application design, installation, programming, and maintenance support services to Allen's clients. Allen Corporation is an Authorized Business Partner of Mitel Networks. Projects may include short and/or long term service support in addition to installation and upgrades. Responsibilities will be carried out on-site at the client's location. Service and support may necessitate after hours schedules.


• Provide on-site technical support and software assistance;

• Troubleshoot and support full service telephony systems; PBX, Voicemail, & Contact Center

• Provide service, installation and integration services;

• Other duties as assigned.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift up to 50 pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment can occasionally consist of electrical and mechanical hazards. Occasionally the work area is poorly ventilated and dusty.

Position Requirements

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Experience and Certifications on Mitel systems are required or must be attained. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Associates degree with 2 + years of experience. Five years experience can be substituted for education. Mitel Certifications will be considered in lieu of education.

SKILLS and KNOWLEDGE: The following certifications are required: PBX and VOIP specific product and application certifications. Mitel certifications will be strongly considered.

• Analytical thinking;
• Diagnostic and troubleshooting of customer systems;
• Must be self-directed and have the ability to work independently without supervision;
• Problem solving skills for complex technological systems;
• Must have an intricate working knowledge of PBX hardware and software, IP telephony services and devices, and diagnostic testing equipment.

  • Experience in voice communications with legacy digital PBXs is helpful
Special Instructions  

This position is currently not accepting applications.

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