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Title

Guest Service Representative 

Category Hotel and Retail  
Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

  • Maintain an inventory of vacancies, reservations and room assignments.

  • Maintains a working knowledge of Grand Casino’s property, as well as special events on and near property, in order to advise guests of same, whenever possible.

  • Responds to guests’ requests, complaints or inquires courteously and promptly.

  • Enters changing reservation information into computer system.

  • Posts charges to guest accounts and processes payment of accounts.This includes all applicable software systems.

  • Demonstrates and promotes a strong commitment to providing the best possible experience for the guests.

  • Sells the value of Grand Casino properties to all inquiries (via telephone or in person) and strives to convert them into an occupied room.

  • Complies with all safety and security policies in accordance with Grand Casino Properties standards.

  • Involves cross training into housekeeping, gift shop and bell desk.

  • Operates Hotel switchboard and/or PBX

  • Prepares shift cash report, balancing payments and disbursements with computer and slot system.Prepares the bank drop envelope for shift end and balancing accounts.

  • All other duties as assigned.

 
Position Requirements

EDUCATION and/or EXPERIENCE:

  • High School Diploma or General Education Degree (GED) or pass the Basic Skills Assessment, or successful completion of a related company approved development placement program.

  • Six (6) months prior hospitality experience preferred.

#HPIndeed

 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Position Guest Service Rep  
Division Grand Casino Hinckley  
Close Date  

This position is currently accepting applications.

Apply Now



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