Share Email Opening Title Electronic Banking Specialist I   About the Organization We are people serving people. Established in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motivated people who value customer care, professionalism, and team success.   EOE Statement Savings Bank of Danbury is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Position Electronic Banking Specialist II   Full-Time/Part-Time Full-Time   Description Company Overview: Established in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the future. We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go. We are committed to employing highly-motiated people who value customer care, professionalism, and team success. Position Summary: The Electronic Banking Specialist position is responsible for successfully providing excellent sales and customer service through alternate delivery channels to customers. Key responsibilities include creating new business online agreements, wire transfers, researching and responding to customer inquiries, questions, and problems relating to all SBD online products and services, and providing other operational support. Job Requirements: Customer Support Answer external and internal customer calls professionally, with a smile, and with appropriate greeting based on the call context. Research and respond to customer inquiries, questions, and issues Document any complaints in the Complaint Tracker to maintain compliance Agreement Creation & Verification Create new business online agreements and create profiles in the appropriate systes. Verify that all necessary documentation has been obtained for requested services such as, ACH, RDC and Wire Transfer Request token setup for ACH/wire transfer service for customers and update token log accordingly. Debit Card Program Process new cards, reissue card orders in systems Review inactive & closed report and process card closing or delinking accounts from agreement on a daily basis Card maintenance such as limit increases, travel notes, card closes, hot cards, fraud verification. Review debit card production reports as needed Pull/destroy cards from the system as needed Debit Card Disputes Submit and follow up on all debit card disputes Maintain spreadsheet on debit card disputes and track compliance with form completion, collection of receipts or validation tickets from store/service agent, etc. Research disputes and comply with Regulation E by following deadlines for account credits, debits, etc. based on investigation Credit customer accounts within time limit established within Regulation E Wire Transfers Process any incoming and outgoing wire transfers Set up internal department wire templates Set up additional email alerts for customers as requested Conduct wire transfer investigations Manually process incoming international wires, includes: OFAC review Verify CIP is up to date Update incoming international wire log Create incoming international wire advice Balance end of day wires with the Fed balance Test and validate system updates Remote Deposits Review and approve/delete remote deposit checks Email branch with rejection reasons Research mobile check deposits requested by branch/customer Process requests for deposit limit increase/decrease Provide RDC installation, training and support to current and new customers Open tickets for adding new accounts, new users, installations, and training Online Account Opening Program Review online banking system for accounts in "needs review" status for opening Cancel and send the Notice of Adverse Action whenever applicable Inform branch of failed account openings for Qualifile/OFAC and/or pending required joint ownership Online Banking Answer secure emails received through online banking platform Distribute emails received through online banking platform to appropriate departments and branches Reset online and mobile user IDs & passwords Add or delete accounts from the online banking platforms Manage bill payment inquiries and cases Respond to all emails received from internal staff and external customers via Outlook Process and review retail ACH as needed Open cases with ABG Support Test and review system updates Ensure all enrollment forms, applications and agreements are scanned and organized by customer Operational Backup Activities ACH Stop Payments Dormant account maintenance Address changes Rates exceptions Internal transfers processed by branch staff External transfers requested by branch staff Review closed and inactive reports   Position Requirements Educational and experience requirements include: High School diploma or GED 2+ years relevant experience in a bank deposit operations area required Broad knowledge of banking and procedures Strong accuracy and attention to detail Superior customer service skills Above average written and verbal communication skills to interact with internal team Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee: Is regularly required to operate a computer and other office equipment, such as, a copy machine, calculator, phone, and computer printer. Must be able to remain in a stationary position 80% of the time. Is required to have close visual acuity to perform an activity such as, analyzing data and figures, viewing a computer terminal, and determine the accuracy, neatness, and thoroughness of work assigned. Is required to express or exchange ideas by means of the spoken word to convey detailed spoken instructions to other employees accurately. Must be able to receive detailed information through oral communication. The noise level in the work environment is usually low to moderate. Position is considered sedentary and may require employee to lift up to 10 pounds.   Hours Per Week None Specified  This position is currently not accepting applications. To search for an open position, please go to http://SavingsBankofDanbury.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles System Administrator in Danbury, CT Posted on: 1/26/2024 [Apply Now] Relationship Banker II in Bethel, CT Posted on: 1/25/2022 [Apply Now] Part-Time Associate Banker (Brookfield) in Brookfield, CT Posted on: 11/9/2021 [Apply Now] Relationship Banker II (Brookfield, CT) in Brookfield, CT Posted on: 8/18/2022 [Apply Now] Relationship Banker II (Float) in Danbury, CT Posted on: 11/18/2019 [Apply Now] Follow us

 

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