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Site Coordinator, Drug User Health Program (Bilingual Required) 

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization The mission of Fenway Health is to enhance the wellbeing of the lesbian, gay, bisexual, and transgender (LGBTQIA+) community and all people in our neighborhoods and beyond through access to the highest quality health care, education, research, and advocacy. Fenway Health was founded in 1971 and has grown from a less than 10 person operation in the basement of a building near the Boston Fens to one of the largest LGBT-focused organizations in the world. It consists of three main centers:

• Fenway Community Health Center, our clinical arm, which is a federally qualified health center that operates three clinic sites (Fenway:1340, Fenway:South End, and the Sidney Borum, Jr. Health Center) in the Boston area and provides over 30,000 patients with primary and specialty medical care, behavioral health care, optometry care, and dental care;

• The Fenway Institute, our research/training/education/policy development arm, which houses numerous research initiatives as well as the National LGBT Education Project, the LGBT Aging Project, the National Center for Innovation in HIV Care, and the Center for Population Research in LGBT Health; and

• AIDS Action, our HIV/AIDS service organization, which provides nonclinical services (case management, housing and legal assistance, outreach, peer support) to people living with HIV/AIDS and operates numerous programs focusing on HIV/STD prevention/testing/treatment, including the Access (drug user health program), TransCEND (transgender peer support and risk reduction program), and Youth on Fire (drop-in center for homeless and street-involved youth) programs.

Position Needle Exchange and Overdose Prevention Coordinator (AAC)  
Full-Time/Part-Time Full-Time  

Under the supervision of the Manager of Drop-in Services, the Site Coordinator oversees the daily operations of on-site harm reduction services at Access’ Jamaica Plain location. On-site services include: syringe exchange, overdose prevention trainings, naloxone distribution, health education, drop-in programming, HIV/HCV/STI screening, risk reduction counseling, referrals and linkages to care, treatment and other services. The Access Site Coordinator will supervise Health Educators, volunteers, and interns to ensure progress toward program deliverables, site safety, participant satisfaction, data reporting and service coordination.
Primary Responsibilities:

    1. Oversee daily operations of drop-in center:

      • Coordinate the daily operations of the Access drop-in site at Amory Street including: syringe exchange services, overdose prevention, HIV/HCV/STI screening and health navigation. This includes overseeing site coverage, opening/closing duties, availability of risk reduction supplies & information, client event coordination, general cleanliness of the space, and availability of harm reduction materials.
      • Provide clients with easily accessible and low threshold services that operate within the harm reduction framework. This includes assisting clients with accessing support services such as primary care, substance use treatment, behavioral health services, homeless shelters and legal advocacy, as well as enrolling them in syringe exchange and overdose prevention services and throughout AAC programs as needed.
      • Monitor drop-in space, supply rooms, and area directly outside of the office as well as monitoring client bathrooms and coordinating bathroom coverage schedule.
      • Conduct HIV/HCV/STI counseling and testing sessions, conduct data entry, and follow-up with results and referrals.
      • Provide training on overdose prevention and naloxone distribution and enter corresponding data in a timely fashion
      • Directly respond to and/or support on-site staff with client needs; from de-escalating client crises, to responding to medical and behavioral health emergencies per program protocols.
      • Maintain resources and health services for PWID living with or at risk for HIV/AIDS and Hepatitis C, with a concentration on active substance users, homeless individuals, sex workers, transgender women, and re-entry populations.
      • Facilitate site programming such as support and education groups as well as community advisory groups as needed.
      • Coordinate community services hours for participants.
      • Assist Program Manager with data collection, reporting, and analysis and responding to staff professional development needs.
      • Assist Program Manager with inventory management, supply storage, SSP and lab supply ordering.
      • Assist in outreach activities as needed.
      • Attend program, department and agency meetings and trainings.
      1. Personnel management:
      • Directly supervise Health Educators, interns, and volunteers.
      • Assist in hiring, training scheduling, supervision, and continuous professional development.
      • Attend and organize program, department and agency meetings and trainings.
      1. Meet agency participatory expectations
      • Adhere to all agency and departmental policies and procedures
      • Participate in quality assessment and improvement activities as requested
      • Adhere to the highest principles of client confidentiality
      • Adhere to established safety policies, procedures and precautions; enforce agency’s policies and clinical procedures, including safety and crisis procedures.
      • Attend all required meetings, in-services and professional trainings
      • Maintains professional competence necessary to perform job responsibilities; maintains and provides agency with records of continuing education activities
      1. Perform related duties and projects as assigned

      We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.
      LGBTQ-identified persons, people of color, and others from historically underrepresented communities are encouraged to apply.

      Number of Openings 1  
      Position Requirements


      • Bachelor’s degree with at least 1 year of related work experience OR LADC/CADC or equivalent certificate with at least 2 years of related work experience or 4 or more years of related work experience.
      • Previous experience supervising employees, volunteers, and/or interns strongly preferred.
      • Phlebotomy experience, or willingness to be trained in phlebotomy.
      • Strong knowledge of harm reduction and opioid overdose prevention strategies.
      • Ability to provide non-judgmental, person-centered, and trauma-informed counseling.
      • Significant knowledge of health-related social issues faced by people who use drugs.
      • Strong organizational, interpersonal, written and verbal communication skills.
      • Proficient in Microsoft office and experience with electronic data collection.
      • Self-directed, motivated and flexible with the ability to work independently and as part of a team.
      • Experience as a team-leader a plus.
      • Ability and willingness to respond to medical and behavioral health crises within program purview.
      • Ability to manage multiple tasks and responsibilities.
      • Experience conducting trainings and facilitating support and educational groups, preferred
      • Candidates with lived experience are encouraged to apply.
      • Spanish and English proficiency necessary

      Physical Requirements:
      Ability to meet the following physical requirements with or without reasonable accommodations:

      • Sit at a computer station for extended periods of time
      • Ability to keyboard for extended periods of time

      Supervisory Responsibility:
      Supervises Health Educators, Program Volunteers and Interns

      Category Prevention  
      Number Filled 1  
      Location AAC - Prevention (Boston)  
      Shift -not applicable-  
      Req Number PRE-19-00005  

      This position is currently not accepting applications.

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